Key Account Manager - Graphic Communications

Key Account Executive - Graphic Communications The Key Account Executive is a senior sales professional responsible for a set of strategic accounts within Transactional Print, Service Bureau, and Graphic Communications segments. The role owns the full sales cycle and customer experience, handling Ricoh’s complete production offering: inkjet and toner devices, software, services, and finishing. The ideal candidate is self‑sufficient, solution‑focused, and highly experienced in managing large, complex print environments without overlay support. A relocation package is available for the right candidate. Job Duties And Responsibilities Own a defined book of key accounts and drive retention and expansion across the portfolio. Manage all elements of the sales cycle, from discovery to close, across Ricoh’s entire production print offering. Conduct recurring Strategic Account Reviews (SARs) with customers to track performance and identify growth areas. Uncover net new business opportunities within existing accounts. Secure net new customers within the assigned territory. Actively track opportunities and maintain up‑to‑date forecasting using RISE (Oracle CRM). Stay aware of print technology developments and apply insights in client engagements. Qualifications Bachelor’s degree preferred or equivalent experience. Minimum 5 years in production print sales, preferably across transactional and graphic communications accounts. Strong track record of account growth, retention, and solution‑based selling. Excellent communication and strategic planning skills, including executive engagement. Self‑sufficient with ability to manage without overlay or pre‑sales resources. Proficient in RISE (Oracle CRM), Microsoft Office Suite, and sales planning tools. Knowledge, Skills, and Abilities Adaptable to a flexible work environment, with travel as required to meet customer and partner commitments. Ability to interpret, comprehend, and apply complex material, data, and instruction in work assignments. Minimal physical effort required; work is mostly sedentary but may involve walking, standing, bending, reaching, or lifting objects typically less than 10 lbs. Benefits Coverage of medical, dental, life, and disability insurance options. Retirement savings plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Team member tuition assistance programs. Paid vacation time and paid holidays annually. Additional benefits to support health, wellness, and professional development. #J-18808-Ljbffr Ricoh USA, Inc.