Sales Coordinator/Admin

Sales Coordinator

The Sales Coordinator combines both administrative and sales skills to support the sales team in booking and organizing group and transient business. This role involves managing client relationships, coordinating events, and ensuring that all client requirements are met effectively. The position is ideal for someone who excels at communication, organization, and delivering exceptional service.

The Sales Coordinator role is best suited for someone who:

• Enjoys a mix of administrative and client-facing responsibilities, contributing to the overall sales effort.
• Has strong communication skills and the ability to work collaboratively across departments.
• Is detail-oriented, organized, and able to manage multiple tasks efficiently.
• Thrives in a fast-paced environment and is committed to delivering a positive guest experience from booking to event completion.

Duties and responsibilities include:

• Answering phones and engaging with walk-in guests with an upbeat and friendly attitude, ensuring a welcoming experience.
• Conducting tours of the hotel and meeting spaces, showcasing facilities and services to prospective clients.
• Assisting in negotiating room rates and other hotel services, communicating booked groups to hotel management, and supporting contract negotiations.
• Providing comprehensive support to clients, from initial contact through the completion of their event, acting as the primary point of contact.
• Consistently communicating with all team members, serving as the liaison between departments and clients to ensure a seamless guest experience.
• Collaborating with the sales team to assess departmental progress, adapt sales strategies, and enhance sales efforts.
• Coordinating customer specifications with other departments, responding quickly to customer comments, issues, and requests.
• Maintaining organized and legible records, files, and documentation to ensure accurate client communication and follow-up.
• Reaching individual booking revenue goals by selling, negotiating, prospecting, and marketing the hotel across social media channels.
• Preparing contracts, proposals, rate agreements, and other necessary documentation, coordinating with relevant hotel departments.
• Resolving issues, complaints, and problems to ensure high-quality service and customer satisfaction.
• Performing other duties as assigned by management to support overall sales objectives.

Position requirements include:

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to lift up to 20 lbs. Strong organizational skills and attention to detail. Experience in sales or customer service is preferred, especially in a hospitality setting.