Global Account Manager - Strategic Accounts

ABB Robotics Business Opportunity

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This position reports to: Global Marketing and Sales Head

In this role, you will drive profitable business line sales growth at the key account globally. You will also develop, implement and manage the global account strategy focused on share of wallet growth, profitability and customer satisfaction, while coordinating the sales activities and manage resolution of specific customer issues.

Key Responsibilities

• Lead a virtual team of Account Managers, representing all main key account locations globally, to drive profitable growth across all relevant local business lines (LBLs).
• Establish global offering (robots, robots accessories, function packages, robot cells, full turn-key solutions from global solution centers GSC and customer service CS) for the global key account and establish a 5-year strategic plan.
• Create a detailed global account plan and implement a tracking system to chart progress for the different activities, at LBL and BL level.
• Develop a player map and implement a program to connect the key account and ABB RARO executives on a regular basis in order to further develop business and relationships, as well as the local sales representatives.
• Be the global representative facing the key account with the principal account decision makers at both the executive office and principle factory locations.

Qualifications

• Bachelor's degree with 10+ years of commercial experience in account management and key account management roles; strong preference will be given to candidates with first-hand knowledge of robotics in the consumer segment global manufacturing environment.
• Strong technical background in robotics or advanced mechatronics systems.
• Desired AI knowledge (perception AI, physical AI).
• Seasoned commercial campaigner in dealing with complex decision-making units (DMU's) within large global customer organizations and from within a highly matrixed internal organization.
• Experience with customers, including sales, problem resolution, negotiation skills, and relationship building.
• Willingness to travel up to 35%.
• Required English fluent speaking person

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

More About Us

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected veterans and individuals with disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.