Customer Service Representative

Job Description

Job Description

We are seeking a customer-focused Customer Service Representative with excellent communication skills and experience coordinating across multiple departments. This individual will serve as a key point of contact for customers and work closely with Sales, Operations, and Accounting to ensure timely communication, accurate order processing, and a positive customer experience.

The ideal candidate is professional, organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Experience in food manufacturing is a plus but not required.

Key Responsibilities

• Serve as a primary point of contact for customers, responding to inquiries, resolving issues, and providing timely updates.
• Communicate and collaborate with Sales, Operations, and Accounting to coordinate customer requests, orders, deliveries, and billing inquiries.
• Process customer orders accurately and monitor order status to ensure timely fulfillment.
• Partner with internal departments to resolve order discrepancies, shipping delays, invoicing questions, and other customer concerns.
• Maintain accurate customer records, order information, and documentation.
• Provide proactive communication regarding order changes, product availability, and delivery schedules.
• Build and maintain strong customer relationships through professional, responsive, and solutions-oriented service.
• Identify opportunities to improve communication, workflows, and overall customer satisfaction.

Qualifications

• Previous experience in customer service, customer support, or a related administrative role.
• Strong verbal and written communication skills with a professional and customer-focused approach.
• Experience working cross-functionally with Sales, Operations, and Accounting teams.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize requests, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to handle customer concerns with professionalism.
• Proficiency in Microsoft Office and experience working with order management systems, ERP platforms, or CRM software preferred.
• Food manufacturing or food industry experience is a plus, but not required.

Pay Details: $21.00 to $23.00 per hour

Search managed by: Michelle Schiller

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.