Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily service coordination and customer communication for a busy team in Orange, California. This Long-term Contract position is ideal for someone who is organized, responsive, and comfortable handling a high volume of service-related requests while keeping records accurate and up to date. The role will serve as a key point of contact for customers, technicians, and internal partners to help ensure appointments, documentation, and follow-up activities move forward smoothly.

Responsibilities:
• Arrange service appointments for inspections, repairs, maintenance visits, and installations while aligning availability with customer needs and technician schedules.
• Communicate with customers by phone and email to confirm requests, provide appointment updates, share estimated arrival times, and address scheduling adjustments.
• Prepare, revise, and maintain work orders, service records, and related customer information with a high level of accuracy.
• Assist with dispatch coordination by tracking technician assignments throughout the day and helping respond to schedule changes as they arise.
• Enter service details, customer data, and status updates into company systems and databases in a timely manner.
• Process and organize service-related paperwork, including contracts, reports, invoices, and supporting documentation.
• Work closely with service managers, field technicians, and customers to help keep jobs on schedule and ensure timely completion.
• Monitor outstanding service requests, follow up on unresolved items, and help close gaps in customer support needs.
• Provide general administrative support such as filing, reporting, and business correspondence while maintaining well-organized records.• At least 2 years of experience in customer service, service coordination, dispatch support, or a related administrative role.
• Background in call center customer service with experience handling inbound calls and outbound follow-up communication.
• Ability to manage order entry, service scheduling, and documentation with strong attention to detail.
• Comfortable working with multiple systems and maintaining accurate data across customer and service records.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Proven ability to prioritize tasks, stay organized, and manage changing schedules in a fast-paced environment.
• Proficiency with standard office software and general administrative processes related to service operations.