Customer Service Representative

Customer Service Representative

We are seeking a customer-focused Customer Service Representative with excellent communication skills and experience coordinating across multiple departments. This individual will serve as a key point of contact for customers and work closely with Sales, Operations, and Accounting to ensure timely communication, accurate order processing, and a positive customer experience.

The ideal candidate is professional, organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Experience in food manufacturing is a plus but not required.

Key Responsibilities

• Serve as a primary point of contact for customers, responding to inquiries, resolving issues, and providing timely updates.
• Communicate and collaborate with Sales, Operations, and Accounting to coordinate customer requests, orders, deliveries, and billing inquiries.
• Process customer orders accurately and monitor order status to ensure timely fulfillment.
• Partner with internal departments to resolve order discrepancies, shipping delays, invoicing questions, and other customer concerns.
• Maintain accurate customer records, order information, and documentation.
• Provide proactive communication regarding order changes, product availability, and delivery schedules.
• Build and maintain strong customer relationships through professional, responsive, and solutions-oriented service.
• Identify opportunities to improve communication, workflows, and overall customer satisfaction.

Qualifications

• Previous experience in customer service, customer support, or a related administrative role.
• Strong verbal and written communication skills with a professional and customer-focused approach.
• Experience working cross-functionally with Sales, Operations, and Accounting teams.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize requests, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and the ability to handle customer concerns with professionalism.
• Proficiency in Microsoft Office and experience working with order management systems, ERP platforms, or CRM software preferred.
• Food manufacturing or food industry experience is a plus, but not required.