Operations Supervisor

Position Overview: At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Operations Supervisor within PNC’s AR Advantage organization, you will be based in Mount Laurel, NJ. The work schedule for this role will be Monday – Friday, 2:30PM – 11:00PM. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEMOPT for this position. Responsibilities Oversee operations workflow and own the execution of transactions/processes. Manage direct reports on the operations team. Manage and be responsible for achieving desired business results. Assist team members with escalated issues. Process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partner internally to resolve escalations and provide guidance. Interact with external customers and third parties in completing transactions or resolving escalated issues. Provide coaching and development to team members. Lead team meetings and continuous improvement sessions. Provide consultation and advice to service partners and customers. Lead improvement initiatives, including reviewing existing processes, making recommendations, and supporting the implementation of improvements. Update standard operating procedures as appropriate. Participate in and may oversee projects. Review transactions and/or reports to identify exceptions, monitor quality, and ensure compliance. Manage and be accountable for risk mitigation activities. Verify completeness and accuracy of procedures. Qualifications Preferred Skills Accountability Customer Solutions Ensure Compliance Personal Initiative Process Improvements Results‑Oriented Risk Mitigation Strategies Standard Operating Procedure (SOP) Decision Making and Critical Thinking Effective Communications Internal Resource Coordination Operational Functions Problem Solving Process Management Work Experience Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education No Degree. Certifications No Required Certification(s). Licenses No Required License(s). Pay Transparency Base Salary: $49,913.00 – $83,188.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits Medical/prescription drug coverage (with a Health Savings Account feature) Dental and vision options Employee and spouse/child life insurance Short and long‑term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account Backup child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Paid Time Off Maternity and/or parental leave Up to 11 paid holidays each year 9 occasional absence days each year, unless otherwise required by law 15 to 25 vacation days each year, depending on career level and years of service Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. #J-18808-Ljbffr