Deposit Operations Support Manager

Job Description

About Us

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Shermen Bank International is a specialized Edge Act Corporation, chartered by the Federal Reserve, dedicated to providing premier international banking and financial services.

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Based in Washington, D.C., the institution delivers tailored financial solutions designed to meet the unique and complex needs of foreign governments, state-owned enterprises, and multilateral organizations. Operating in a highly regulated, high-touch environment, Shermen Bank International is committed to the highest standards of security, compliance, and client service. 

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Position Summary

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Shermen Bank International is seeking a Deposit Operations Support Manager to join its Deposit Operations team in Washington, DC.

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This hands-on role serves as a critical link between Relationship Management, Operations, and Compliance while supporting treasury and cash management activities for a sophisticated international client base.

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The Deposit Operations Support Manager will support daily banking operations, including payment processing, operational issue resolution, and treasury management support. The role requires a strong understanding of operational controls, regulatory expectations, and the importance of delivering a high-touch client experience in a compliance-driven environment.

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Given the Bank’s focus on serving foreign governments, embassies, and consulates, the ideal candidate will demonstrate exceptional attention to detail, sound judgment, professionalism, and discretion. Success in this role requires the ability to apply a risk-based mindset to daily transaction activity while partnering across teams to ensure operational accuracy and regulatory alignment.

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Core Responsibilities

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Treasury & Operations Support

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• Support treasury and cash management services, including online banking platforms, remote deposit capture (RDC), ACH origination, and payment processing
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• Process and verify high-value, time-sensitive domestic (Fedwire) and international (SWIFT) wire transfers
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• Research and resolve operational exceptions, including ACH returns, wire investigations, and deposit adjustments
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• Assist with onboarding and implementation of treasury management services, including client setup and user support
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• Maintain operational accuracy and responsiveness while meeting established service expectations
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Compliance & Risk Support (First Line of Defense)

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• Apply compliance principles in daily reviews of client transactions to ensure alignment with established KYC/EDD profiles
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• Identify, investigate, and escalate unusual or non-routine activity, including large or complex international payments
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• Support Relationship Management and Compliance teams in gathering required documentation
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• Ensure activities are performed in accordance with BSA/AML, OFAC, and regulatory requirements
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Team & Relationship Support

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• Provide professional, responsive support to clients and internal stakeholders regarding treasury and operational inquiries
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• Partner closely with Relationship Managers to support a seamless and consistent client experience
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• Contribute to a collaborative, detail-oriented, and service-focused team environment
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Ideal Candidate Profile

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• 5+ years of experience in banking or financial services
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• Experience supporting deposit operations, wire/ACH processing, treasury management services, or institutional banking operations preferred
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• Working knowledge of treasury and cash management products, including wires, SWIFT, ACH, RDC, and Positive Pay
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• Familiarity with core banking platforms such as Jack Henry SilverLake or similar preferred
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• Foundational understanding of BSA/AML, OFAC, and KYC/EDD requirements, including the ability to apply a risk-based approach
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• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail
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• Professional communication skills and the ability to collaborate effectively across functions
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• Multilingual capabilities (Arabic, French, Mandarin, Portuguese, or Spanish) highly desirable
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• Professional certifications such as CAMS or CTP preferred
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• Lean Six Sigma certification a plus
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Why This Role?

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This is a unique opportunity to join a growing international financial institution serving the global diplomatic community. The Deposit Operations Support Manager will play an important role in supporting critical banking operations while helping to build a strong operational and compliance foundation within a highly specialized banking environment.