Health Home Administrative Assistant

Health Home Administrative Assistant

Skyward Health was created through the merger of the Health Home divisions of Sun River Health and Community Healthcare Network (CHN), bringing together two strong care-management legacies under one unified organization. Today, Skyward Health partners with leading care management agencies across New York State to champion whole-person care. Through its comprehensive Health Home services, Skyward Health ensures members receive the coordinated care, supportive services, and guidance they need to lead healthier, more fulfilling lives.

Skyward Health is seeking a full-time Health Home Administrative Assistant.

The Health Home Administrative Assistant provides administrative, data management, compliance, and coordination support to Health Home operations. This role ensures efficient workflows, accurate documentation, timely data entry, and adherence to internal and external policies, supporting operational efficiency and performance monitoring across Skyward Health.

Job Type: Full-time

Salary: $60,000 per year

Essential Duties and Responsibilities:

• Enter and maintain external referrals and referral lists in external platform, including those from Managed Care Organizations (MCOs) and growth initiatives.
• Ensure accuracy and completeness of all referral data.
• Maintain and update MCO contact sheets and tracking tools.
• Submit HARP Plans of Care and distribute overdue HARP assessment lists.
• Coordinate scheduling of care conferences with MCOs.
• Distribute MCO audit findings to CMAs and track follow-up actions.
• Collaborate with Quality leadership to enhance tracking tools, identify trends, and address reporting or communication issues.
• Manage administrative components of Health Home audits, including SharePoint folders (public, private, and QMP shared).
• Track CMA onboarding, Corrective Action Plans (CAPs), and Performance Improvement Project (PIP) attestations.
• Assist with preparation for external audits and Fair Hearings, including gathering documentation required for follow-up.
• Monitor compliance with Health Home documentation requirements.
• Track CMA survey submissions and summarize results for leadership.
• Manage operational email inboxes and coordinate internal and external meeting invitations.
• Distribute CMA network communications and ensure timely responses and follow-up needed across the organization.
• Create and maintain organized systems including documentation, tracking tools, and internal platforms (Teams, SharePoint).
• Run reports from internal and external systems (e.g., FCM, MAPP, PSYCKES, SharePoint).
• Assist Executive Director and Senior Leadership with special projects, scheduling, planning, and expense documentation.
• Support development and maintenance of internal and external Policy & Procedure manuals.

About Sun River Health

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.

Our Culture

At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit. We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.

Benefits

At Sun River Health, we are committed to supporting our staff through competitive compensation and a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance: Comprehensive health coverage for you and your family.
• Life and Disability Coverage: Financial protection for unforeseen circumstances.
• Retirement Savings Plan: Options to plan for your future.
• Commuter and Transit Benefits: Assistance with your daily commute.
• Employee Assistance Program (EAP): Access to confidential support and resources.
• Employee Discount Program: Discounts on various products and services.
• Provider Incentive Compensation Program: Rewarding high-quality and productive performance.
• Professional License, Certification, and DEA Fees Reimbursement: Support for your professional growth.

Why Join Sun River Health?

• Mission-Driven Work: Make a meaningful impact on the health and wellbeing of underserved communities.
• Diverse and Inclusive Workforce: Work in a welcoming environment that reflects the diversity of the communities we serve.
• Professional Growth: Opportunities for career advancement and continuous learning.
• Supportive Environment: Be part of a team that values collaboration and respect.
• Community Impact: Help deliver affordable, high-quality healthcare to those in need.

Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all.