Strategic Business Manager

Pollen/C2FO US Headquarters, 8880 Ward Parkway, 5th Floor, Kansas City, Missouri, United States of America Job Description Strategic Business Operations Manager More than a mission, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we’re all invested in our work and team members. We’re a company of team players and self-starters finding new and innovative ways to get things done. If you’re excited to learn, grow, and leave your mark on our fast-growing organization, C2FO may be the place for you. About C2FO Headquartered in Kansas City, USA, C2FO has more than 400+ employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world’s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $500+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible, and equitable access to low-cost capital through our easy-to-use platform. We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products. At C2FO, we take care of our customers and our people – the vital human capital that helps our customers thrive. That’s why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. About the Role: The Strategic Business Operations Manager supports key business initiatives focused on operational efficiency, process improvement, and business growth. This role partners cross-functionally to help drive strategic projects, improve workflows, analyze business performance, and support scalable operational processes. The ideal candidate is highly organized, analytical, collaborative, and comfortable working in a fast-paced environment with evolving priorities. Support and execute business initiatives aimed at improving operational efficiency, customer experience, and business performance. Conduct discovery and research to understand business workflows, operational challenges, and stakeholder needs, helping identify opportunities for improvement. Manage and coordinate strategic projects and operational initiatives from planning through execution. Collaborate with cross-functional teams, including Marketing, Product, Sales, Finance, and Operations, to support business objectives and process improvements. Analyze data and business metrics to identify trends, measure performance, and provide actionable recommendations. Create and maintain project documentation, business process materials, reporting dashboards, and operational resources. Assist in developing scalable processes, templates, and repeatable frameworks to improve team efficiency and consistency. Monitor project timelines, risks, dependencies, and deliverables, escalating concerns when appropriate. Support the development of presentations, reporting materials, and business updates for leadership stakeholders. Participate in continuous improvement efforts by identifying operational gaps and recommending practical solutions. Build strong working relationships across teams to help drive alignment and execution of shared business goals. Adapt quickly to changing priorities and support multiple initiatives simultaneously in a dynamic environment. Fully Remote: This position is fully remote, requiring a reliable internet connection in a private setting. Basic Qualifications: Bachelor’s degree in Business, Management, Finance, or a related field (or equivalent combination of education, training, and experience). 2+ years of relevant experience in business operations, strategy, project coordination, program management, consulting, or a related field. Experience supporting cross-functional projects and operational initiatives in a fast-paced environment. Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously. Analytical mindset with the ability to interpret data and provide business insights and recommendations. Strong communication and interpersonal skills with the ability to collaborate effectively across teams. Ability to work independently while also contributing within a team environment. Comfortable navigating ambiguity and adapting to changing business needs. Experience using Microsoft Excel, PowerPoint, and business intelligence or reporting tools such as Power BI or Tableau. Preferred Qualifications: Familiarity with project management methodologies, Agile practices, or process improvement concepts is preferred. Experience in fintech, financial services, SaaS, or other high-growth industries. Commitment to Diversity and Inclusion As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr C2FO