Cryptography Operations Lead

Role Description

Fidelity National Financial (FNF) is seeking a Cryptographic Security Operations Lead to support day-to-day service delivery across certificate, key, and secret management services. This role sits between engineering and operations, with a strong focus on incident management, request fulfillment, and SLA-driven delivery.

This individual will provide critical onshore operational support, helping manage workload, resolve incidents, and ensure consistent execution across a hybrid team of engineers and offshore operations resources. The ideal candidate is both hands-on and operationally strong, with experience in PKI and certificate management platforms.

Location: This role sits 100% remote.

Duties & Responsibilities

• Own day-to-day service delivery, ensuring incidents, requests, and changes are completed within SLAs
• Triage and resolve certificate-related issues, including expirations, break/fix scenarios, and escalations
• Provide hands-on support for certificate, key, and secret lifecycle management (issuance, renewal, installation)
• Support platforms such as Venafi, DigiCert, and Azure Key Vault
• Perform QA on operational work and ensure consistency in service delivery
• Develop and maintain SOPs, runbooks, and documentation
• Partner with engineering, PKI, and security teams to support operations and improvements
• Assist with workload management, reporting, and mentoring junior/offshore team members

Qualifications

• Bachelor’s degree or the equivalent combination of education, training, and work experience
• 3–5+ years of experience in PKI, certificate operations, or cryptographic support
• Hands-on experience with tools such as Venafi, Keyfactor, DigiCert, or similar platforms
• Experience with Azure Key Vault, AWS KMS, or similar key management solutions
• Strong experience in operations, incident management, and ticket-based environments (ServiceNow or similar)
• Solid understanding of PKI concepts (SSL/TLS, certificates, lifecycle management)
• Strong troubleshooting, documentation, and organizational skills

Preferred Experience

• Experience supporting service delivery in a hybrid onshore/offshore model
• Familiarity with domain validation, certificate automation, and PKI infrastructure
• Experience building runbooks, SOPs, and operational processes
• Exposure to scripting or automation (PowerShell, APIs)
• Strong communication skills and ability to work cross-functionally

Compensation & Benefits

• Potential compensation range: $130,000.00 – $160,000.00 annually
• Base compensation is one component of the total rewards package
• Optional health and welfare insurance (medical/dental/vision/life/disability)
• Paid holidays, vacation, and sick time off
• Matching 401(k) plan and matching employee stock purchase plan

Equal Opportunity Policy

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.