Technical Writer

Role Description

This is a 40 hour a week, Contract position that will run 3 months. In this Contract Technical Writer position, you can work remotely from anywhere in the United States.

We're looking for a skilled Technical Writer to create clear, structured training documentation for our SaaS platform. You'll translate complex software workflows into intuitive guides, helping our users get up to speed quickly and use the product with confidence. This is an ongoing engagement with flexibility for the right candidate.

Key Responsibilities

• Author end-user training manuals, onboarding guides, and how-to documentation
• Collaborate with product and engineering to capture feature details accurately
• Create annotated screenshots and step-by-step visual walkthroughs
• Maintain and update documentation as the product evolves
• Organize content in a knowledge base or LMS (e.g. Notion, Confluence, Guru)
• Gather feedback from customer success and support teams to improve docs

Qualifications

• 2+ years of technical writing experience, ideally for software products
• Strong command of written English with clear, concise communication style
• Comfortable learning and navigating web-based SaaS platforms quickly
• Proficiency with tools like Google Docs, Notion, or Confluence
• Ability to self-manage deadlines with minimal oversight
• Portfolio of previous technical writing or documentation samples

Requirements

• Experience creating video tutorials or screencasts (Loom, Scribe)
• Familiarity with LMS platforms (TalentLMS, Teachable, etc.)
• Background in instructional design or adult learning
• Basic graphic editing skills (Figma, Canva) for diagrams

Benefits

• $35.00 - $40.00/hourly depending on experience. This is a non-exempt position.
• Full remote, flexible scheduling
• Direct access to product experts for quick answers
• Opportunity to shape documentation standards from the ground up