Customer Success Operations Manager
Virtual Vocations Inc
Building operational infrastructure for customer success, the full-time remote Customer Success Operations Manager will manage account health scoring, coach the Implementation Manager, and design scalable engagement strategies for over 100 accounts. Key responsibilities Design and deploy a reliable account health scoring system and risk indicators Manage and develop the Implementation Manager while improving implementation methodologies Standardize customer success processes and enhance cross-functional workflows Required qualifications 5-7 years of experience in Customer Success, Revenue Operations, or CS Operations, preferably in a B2B SaaS environment Proven track record in building or enhancing customer success infrastructure Experience managing or coaching direct reports Proficient with CRM systems, particularly HubSpot, and at least one customer success platform Ability to design and operate scaled customer success motions
Vacancy posted 3 days ago
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