Enterprise Community Lead

About The Role Anthropic’s enterprise community function focuses on building and scaling programs that engage practitioners in our most important accounts. The Enterprise Community Lead will own the strategy, portfolio, operating model, and measurement for this function, driving production adoption and usage across sales, customer success, GTM, and product. Key Responsibilities Own the enterprise community strategy: thesis, portfolio of programs, maturity model, and roadmap from zero to global scale. Bring in-playbook from successful companies and adapt it to Anthropic’s product portfolio, customer base, and GTM motion. Stand up and scale Claude Champions: identify and recruit power users inside strategic accounts, design recognition give/gets, build vertical cohorts, and operationalize structured Champion-led outputs that measurably drive adoption of Claude Code, Cowork, and future products. Partner closely with AEs and CSMs to build operating models for champion sourcing, train-the-trainer motions, and account‑plan integration. Run the day‑to‑day engine for the programs: member lifecycle, programming rhythm, platform and chapter structure, and feedback loops that route learnings, requests, and references back to Product, Marketing, and Sales. Define the measurement framework and reporting that ties community activity to business outcomes: seat activation, usage growth, expansion, retention, reference and advocacy supply. Evaluate, propose, and launch new plays beyond Champions as the function matures, including vertical cohorts in regulated verticals, customer‑led groups, practitioner recognition, and internal community‑of‑practice enablement at customer orgs. Minimum Qualifications Built and scaled customer community, champions, or advocacy programs at enterprise SaaS or developer tools companies, with measurable business outcomes. Defined the motion, not just executed someone else's playbook: built strategy, operating model, and team from zero. Strong opinions about what makes these programs work, including give/gets structures that keep champions engaged long term. Understand enterprise GTM and comfortable operating across Sales, Customer Success, Product, and Marketing. Ran cross‑functional programs where you don't own most inputs and still made them cohesive. Equally comfortable in a spreadsheet, a strategy review, and a DM conversation with a Champion that makes them seen. Build trust with technical practitioners, write clearly, and hold a room with both a Staff engineer and executives. Energized by ambiguity and building from scratch. Preferred Qualifications Built or led a recognized champions or advocacy program at companies known for the model. Experience with bottom‑up, product‑led, or community‑led growth motions inside an enterprise sales org, ideally including transition from PLG to enterprise. Background in community, customer marketing, advocacy, education, enablement, or developer relations with operational depth beyond content production. Experience with developer tools, AI products, or both. Experience standing up a function—not just a program—from zero in a high‑ambiguity, high‑growth environment. Familiarity with tooling such as Slack, community platforms, advocacy platforms, CRM workflows, and operational glue between them. Annual Salary

$320,000—$320,000 USD

Benefits We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space for collaboration. Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: Relevant coursework, training, or professional experience in the field Minimum years of experience: Years correlating with the internal job level requirements for the position Location‑based hybrid policy: Expect staff to be in an office at least 25% of the time; some roles may require more office time. Visa sponsorship: Anthropic sponsors visas when possible, using an immigration lawyer to assist if an offer is made. EEO Statement We encourage you to apply even if you do not believe you meet every single qualification. People from underrepresented groups may experience imposter syndrome; we urge you not to exclude yourself prematurely and submit an application if you are interested. #J-18808-Ljbffr Anthropic