Inside Sales Representative Support

Overview Heath Consultants Incorporated is a trusted leader in natural gas safety and field services. Since 1933, we have focused on safety, integrity, and helping customers succeed by placing the right people in the right seats. The Opportunity: We're looking for an energetic, customer-focused Inside Sales Representative Support to join our Sales team in Houston. This role emphasizes communication, problem-solving, and delivering exceptional service to impact customer satisfaction and company growth. If you thrive in a fast-paced environment, enjoy building relationships, and know our products well, this role is for you. Candidates MUST be local to the Houston, TX area (near Hobby Airport) for the interview process and work environment. Responsibilities Manage inbound customer inquiries via phone and email with professionalism and a sense of urgency Prepare accurate sales quotes, contracts, and process orders from start to finish Troubleshoot customer concerns and resolve them proactively — turning a problem into a positive experience Identify and act on cross-sell and upsell opportunities that genuinely benefit the customer Maintain clean, thorough records in our CRM system and ERP platform (Epicor) Coordinate with internal departments: Production, Engineering, Accounting and more — to keep things moving Follow up with customers weekly to ensure satisfaction and build lasting relationships Keep our sales team informed of key client contacts, anticipated deals, and any emerging challenges Support international shipping logistics, working with major carriers like UPS, FedEx, and freight forwarders Step in to support teammates during absences and keep the team running smoothly Qualifications What You Bring 2+ years in customer service, inside sales, or a related customer-facing role Strong verbal and written communication skills — you can write a professional email and handle a tough call with ease Sharp multitasker: you can be on a call with a customer and entering an order at the same time Proficiency in Microsoft Office (Outlook, Word, Excel) and CRM tools Experience with ERP systems; Epicor knowledge is a strong advantage Familiarity with shipping logistics, including UPS, FedEx, and freight forwarding High school diploma or GED required; associate degree or BS/BA preferred Fluency in Spanish is a big plus — we serve a diverse customer base What Makes You Stand Out You're a natural problem-solver — you don't wait to be told what to do when a customer has an issue You take ownership of your work and follow through, every time You build trust quickly — with customers and colleagues alike You bring positive energy to the team, even on the busiest days You're curious and committed to learning our full product line and what sets Heath apart Our Values P – Protect people, assets and the public. R – Respect everyone, always. O – Own your job. T – Tell the truth early. E – Execute with discipline. C – Communicate clearly. T – Take pride in quality work. Work Environment You'll be based at our Houston corporate office in a collaborative, customer service environment. We offer a clean, professional workspace and the stability of a company that has delivered results for more than nine decades. Remote work capability is supported with company-provided equipment in the event of office closures or natural disasters. This is a primarily sedentary role with occasional light office activity. Business casual attire is expected, and personal protective equipment is required when visiting our production floor.

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