Receptionist

Job Title

Greets and receives callers or visitors at establishment, and ascertains nature of business. Asks for caller's or visitor's name, arranges for appointment with or notifies person called upon on caller's arrival, guides caller to destination, and records name, time of call, nature of business, and person called upon.

Customer service:

• Receives and greets patients in a friendly manner.
• Promptly answers the telephone, direct calls, takes messages and responds to routine questions.
• Interacts with patients, family members and the public courteously and according to established standards.
• Maintain a positive image and deliver high customer service to patients, families, the general public, and all other employees.
• Provide service recovery as needed, escalating complicated issue to a supervisor.

Registration:

• Check-in patients for appointments and troubleshoot patient information issues as needed.
• Collect copays, properly reconciles payments, and prepare month-end deposits.
• Performs insurance verification functions and link authorizations to visits, tests, or procedures.
• Ensure the patient chart has all the required paperwork prior to the patient's procedure.
• Verify and document any changes to patient demographics and update insurance at each visit.

Scheduling:

• Schedule all patient appointments (including hospital and office follow-ups).
• Call patients to confirm, cancel or reschedule appointments.
• Assist patients with telehealth technology.
• Provides prompt communication of schedule changes to appropriate individuals including supervisors and clinical staff.

Quality Assurance:

• Maintains appropriate level of productivity and accuracy for work performed based on department standards.
• Maintains thorough knowledge of policies, procedures, and standard work within the department to successfully perform duties on a day-to-day basis.

Administrative and Clerical Tasks:

• Responsible for sending and receiving packages from deliveries.
• Processing of incoming and outgoing mail.
• Sending and delivering fax messages.
• Photocopying, scanning, collating, and filing documents.
• Maintain office inventory and equipment.

Participates and attends all staff meetings.

If providing care within the COMPASS Program (Cancer Outreach through Mobile Prevention and Screening Services): You will provide care via a mobile ambulatory care setting. This position requires travel.