Sales Coordinator

Job Description

Job Description

Be a part of something bigger than yourself and join our growing family with the most well-known hospitality brand in the world! If you are someone who works well with highly effective teams and is focused on satisfying customer expectations while building strong profit margins - we want to hear from you.

The Marriott Chicago O'Hare is currently seeking an individual with previous experience in sales, catering and/or accounting to join our awesome team! Overall hotel experience is preferred with Marriott Hotel systems understanding being advantageous.

Overview:
The Sales Coordinator will provide administrative & clerical support to the Executive Offices and those that work within; including but not limited to Sales, Catering, Accounting and the General Manager.

Responsibilities:

• Provide administrative support to the Executive Offices and team.
• Establish and maintain accurate filing systems, opening/sorting mail.
• Answer phone calls gathering and uncovering client needs and relaying messages to the appropriate Executive Management personnel.
• Schedule meetings, as requested.
• Compose/send letters, memos, thank you cards, RFP’s, daily/weekly/monthly sales reports, and other documents, as needed/requested.
• Create and maintain group parking and meal vouchers.
• Prepare and distribute group resumes, BEO’s, verify/edit documents as needed/requested.
• Communicate daily events and other customer communication to ensure proper guest service.
• Coordinate events, as needed/requested.
• Operate standard office equipment.
• Develop and maintain positive working relationships and maintain confidentiality of proprietary information.
• Utilize available resources to provide excellent customer satisfaction.
• Requires knowledge and adherence to hotel policies and procedures including those of the Sales, Catering, and Accounting departments.
• Must be able to work well and communicate with Food & Beverage/Banquet Managers, Supervisors, and Banquets team to ensure the customer is satisfied with their needs.
• Superb time management skills with the ability to prioritize a multitude of projects while staying organized.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests/customers or anyone from the executive offices.
• Must be able to multi-task and prioritize department needs and deadlines.
• Create groups given to them by the sales/catering teams in the Marriott systems.
• Request for and submission of group rooming lists.
• Update group projections.
• Post Bonvoy Loyalty points.
• Prepare amenity requests.
• Send finalized billing statements to clients.
• Perform other duties as requested by the executive management team.

Preferred Qualifications:

• At least 1 year of hotel administrative experience or any combination of similar education and experience.
• Marriott Hotel Systems experience a plus.

Benefits:

We offer Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

The Marriott Chicago O'Hare is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.