Tech Support Technician

The California Air Resources Board (CARB), referred to as "The Board", is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California. The Board's scientific and technical programs rely extensively on web-based information systems. The mission of the Office of Information Services (OIS) is to leverage the most effective information technologies available to achieve CARB's program goals.


The IT Operations and Support Branch (ITOSB) is responsible for the implementation, enhancement, and maintenance of the CARB's office automation computer systems and supporting infrastructure. CARB's network, desktop, telecom and enterprise systems support more than 2000 end users in Sacramento, Riverside and other remote sites. ITOSB provides Technical Support services of IT assets; IT communications (service desk, email support, telecom); IT Administration (IT acquisitions, IT training, IT asset management) to all CARB staff. In addition to these roles, ITOSB works closely with the Systems Development and Support Branch (SDSB) and the Security Operations Center (SOC) to successfully and securely deliver mission-critical business applications and support services to CARB programs and external stakeholders.


The primary duties and responsibilities of the position include: support for Riverside staff in their daily tasks, this includes, but is not limited to, responding to Service Desk tickets, analyzing, troubleshooting, documenting solutions, learning with other co-workers, and acting as a liaison between Riverside end users and OIS technical staff. Assists and analyzes hardware/software problems, upgrade and maintain standard CARB hardware/software, image more complex workstation desktops, maintain more complex hardware/software inventory, perform printer maintenance, pickup/deliver hardware, software, and toner; assist with surveying out old equipment.


You will find additional information about the job in the Duty Statement .

Working Conditions


This position may be eligible for hybrid in-office work and in-state telework. The amount of telework is at the agency's discretion and is based on the California Air Resources Board's (CARB) current telework policy. While the CARB may support telework, some in-person attendance is also required.

The positions at the CARB may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria outlined in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the position's designated headquarters location at their own expense, as indicated on their duty statement.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay.

• Standard office environment (artificial lighting, controlled temperature, etc.).
• Daily use of a personal computer, office equipment, and/or telephone.
• Must be able to move/transport IT equipment weighing up to 50 pounds with or without reasonable accommodation.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-533500


Position #(s):
673-860-1401-965

Working Title:
Tech Support Technician


Classification:
INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A
$5,424.00 - $7,270.00 B
$5,930.00 - $7,947.00 C
$6,521.00 - $8,740.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
Multiple


Work Location:
Riverside County


Telework:
Hybrid


Job Type:
Permanent Intermittent - 1500 Hours


Department Information
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to

CARB values diversity at all levels of the organization and is committed to fostering an environment where employees from various backgrounds, cultures, and personal experiences are welcomed and can thrive. CARB believes the diversity of our employees collectively makes up one of the world's most respected environmental organizations. CARB offers various modern interview options, including remote phone and video interviews. Join CARB and help us improve the lives of all Californians.


Department Website:


Special Requirements
Applicants must include a Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or including an SQ that does not directly answer all the items below will not be considered. Cover letters and resumes do not take the place of the SQ.

• Require Name on SQ
• Require Job Control Number on SQ
• Maximum number of pages: 2 (Arial font, 12 point, single spaced, 1-inch margins)

1. For the following technologies, please describe your experience with each. Please include details such as: years of experience using the technology and the size and complexity of environments that you have supported using the technology.

a. ServiceNow ticketing systems
b. Workstation deployment and installation
c. Software installation and license Management
d. Image deployment\patch management

2. Please briefly describe something you've worked on that you're especially proud of and how long did it take to complete?

3. Describe your experience with Microsoft Office 365. Please include details such as your role and specific apps and services you worked on and your experience with PowerShell.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/12/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


State Air Resources Board
Essam Gad
Attn: Classification and Certification Unit
1001 I Street, 5th Floor


Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


State Air Resources Board
Essam Gad
Classification and Certification Unit
1001 I Street, 5th Floor


Sacramento , CA 95814
The drop-off location is non-operational on weekends and holidays.
08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Supplemental Application -
  Please see the Special Requirements section of this job advertisement for detailed instructions for the SQ submission.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Highly desirable qualifications include:

1) the ability to work effectively with staff, customers, Executives, vendors, governmental agencies, and all other stakeholders;

2) will demonstrate a compelling knowledge of information technology and the State's directions in the administration and oversight of IT; and

3) an ongoing desire to learn;

4) Knowledge of cloud architecture and system deployment;

5) Background in datacenter management including hardware design and virtualization;

6) Knowledge of project management principles and project management experience.


Desirable qualifications include:

1) experience researching and monitoring innovating and best practice technologies;

2) experience performing as an IT support subject matter expert within an organization;

3) excellence in customer service;

4) excellent writing and documentation skills;

5) a positive and professional attitude;

6) organizational skills; and

7) the ability to manage time effectively and work independently.


Benefits Benefit information can be found on the CalHR website and the CalPERS website.

• Convenient to public transportation

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website:
Hiring Unit Contact:
Anna Ivanov
(000) -
View email address on click.appcast.io


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Equal Employment Opportunity Office
(000) -
View email address on click.appcast.io
California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Experience and Education


For experience/education to qualify during the application screening process and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times, and your eligibility for this position may be impacted.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of the United States course/degree equivalency.

Foreign education credential evaluation services can be found at

Failure to submit all the required documentation will result in an incomplete application and disqualification from consideration for this position.


Address for Mailing or Drop-Off Application Packages


Applying electronically via CalCareers is highly recommended. If submitting hardcopy applications (mail/drop-off), please email View email address on click.appcast.io with the JC number in the subject line to confirm submission. Your email will serve as a time stamp that a document was dropped off before the final filing date. Drop-off applications must be received, and date stamped by 5:00 PM on the final filing date.


NOTE: Applicants must not include Social Security Numbers, LEAP status information or paperwork, Equal Employment Opportunity information, exam result notices or scores, or medical or criminal history information on any document within their application package.


You may submit your application and any applicable or required documents to:


California Environmental Protection Agency/State Air Resources Board
Attn: Human Resources Branch/ Classification & Certification unit, JC-533500
1001 I Street, 5th Floor/P.O. Box 2815
Sacramento, CA 95814
Drop-off applications must be received, and date stamped by 5:00 PM on the final filing date. The drop-off location is non-operational on weekends and holidays.



Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.