VP of Operations

Role Description

The VP of Operations will lead our Appliance vertical, including EPASS, Rossware, and future Appliance acquisitions:

• EPASS: A comprehensive enterprise platform that streamlines sales, service, inventory, and financial operations for appliance, furniture, and electronics retailers. It centralizes business processes into one integrated system, helping retailers improve efficiency, customer service, and profitability.
• Rossware: An all‑in‑one service management platform built specifically for appliance repair and other field‑service companies, designed to streamline scheduling, dispatching, job management, inventory, technician workflows, and customer communication.

In this role, you will play a pivotal role in shaping the direction and success of our product offerings. This individual is responsible for overseeing all aspects of the Business Units’ operations, ensuring revenue growth, top-notch customer satisfaction, and leading multidisciplinary teams including product development and engineering.

The VP of Operations works closely with various Business Unit and shared services teams such as Sales, Finance, Pricing, and Payments to foster growth and achieve operational and financial objectives.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
• 8+ years of relevant experience within a technology or software company.
• 3+ years of experience managing multiple P&Ls or overseeing a portfolio of business units within a software company.
• Proven experience in a senior leadership role leading teams across multiple functions or business units.
• Leadership experience in appliance or service platforms preferred.

Requirements

• Develop and execute strategic plans to drive the growth and profitability of the Business Units.
• Establish short-term and long-term goals for the Business Units in alignment with overall company objectives.
• Identify and evaluate new business opportunities, partnerships, and markets.
• Oversee day-to-day operations, ensuring efficiency and high performance across all functions across multiple Business Units.
• Develop and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement across the portfolio.
• Implement best practices and process improvements to enhance operational efficiency and effectiveness across all Business Units.
• Champion a customer-centric culture within the Business Units, ensuring that customer needs and expectations are at the forefront of decision-making.
• Lead efforts to enhance customer service, ensuring that customer needs and expectations are consistently met or exceeded across the portfolio.
• Guide the development and enhancement of products across multiple Business Units, working closely with engineering teams to innovate and improve offerings.
• Manage the Business Units’ financial performance, including budgeting, forecasting, and P&L responsibilities.
• Partner with cross-functional teams such as Sales, Finance, and Platform & Payments to align strategies and drive overall business objectives.
• Develop and implement strategies to achieve revenue and profitability targets across the portfolio of Business Units.
• Build and lead high-performing teams across multiple Business Units, fostering a culture of excellence and continuous improvement.
• Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth across all Business Units.
• Set performance goals and regularly evaluate teams’ progress, providing feedback and guidance to ensure high standards are met across the portfolio.
• Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors.
• Represent the Business Units in executive meetings and contribute to company-wide initiatives and projects.
• Ensure compliance with all relevant laws, regulations, and industry standards across all Business Units.
• Identify and mitigate risks associated with the Business Units’ operations, products, and services.
• Implement and maintain robust internal controls and governance processes across the portfolio.

Benefits

• Salary Range: $90k-$165k
• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
• Fullsteam is an Equal Opportunity/Affirmative Action employer.