VP of Operations

Role Description

We are looking for a VP of Operations to lead the operational strategy for a growing portfolio of Active Adult 55+ communities. Reporting to the President of Sparrow Living, this is an exciting opportunity to help us achieve our mission of building community for our community members and develop an amazing team of Regional Managers.

• Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members.
• Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention, and strong employee engagement.
• Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction).
• Clearly define success for team including goals, expectations and KPIs.
• Embrace a culture that strives to be the most sales savvy operator in the Active Adult space.
• Lead a performance oriented team that focuses on disciplined execution.
• Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability.
• Foster strong engagement through encouragement, supportiveness, and ongoing professional development.
• Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders.
• Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes.
• Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies.
• Seek to understand and resolve root cause of issues.
• Represent Company to stakeholders including equity partners in a manner that instills confidence and trust.
• Regularly visit each community to maintain a strong connection to the teams and pulse on the market.

Qualifications

• Bachelor’s degree in management or a related field or equivalent experience.
• A minimum of 10+ years professional management experience preferably in Active Adult, hospitality, multifamily housing or Sr. Living.
• Ability to travel up to 50%.
• Experience with lease-up properties required.
• Experience with property management software (Yardi/RentCafe) preferred, not required.
• Experience maintaining financial records, managing budgets and financial reporting.
• Sales acumen: working knowledge of sales processes and CRM systems.
• Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies.
• Servant leader mindset.
• Possesses strong communication skills with a proven ability to build collaborative partnerships.
• Experience hiring, developing and leading a team.
• Strong relationship building skills.
• Purpose driven and passionate about making a difference in other’s lives.
• Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action.
• Skilled at navigating conflict.
• Naturally curious and always striving to improve.
• Self-aware and coachable.
• Proactive, solutions oriented and accountable.
• Strong focus on continuous improvement.

Benefits

• Purpose driven culture.
• Health, dental and vision benefits.
• 401K retirement plan with healthy employer match.
• Generous paid time off.
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals and more.
• Paid Parental Leave.
• Bonus opportunities.
• Flexible work environment.

Company Description

Founded in 2017, Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Sparrow is based in Austin, Texas with communities across the southern US.