SUPERVISORY MEDICAL SUPPORT ASSISTANT

Qualifications Basic Requirements: Citizenship Be a citizen of the United States (U.S.) Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a) Experience None Education High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education Licensure/Certification/Registration None Foreign Education To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials Physical Requirements See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f) Creditable Experience To be creditable, the experience must have required the use of knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting Creditable Experience To be creditable, the experience must have required the use of knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting Quality of Experience Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled For all assignments above the full performance level (FPL), the higher-level duties must consist of significant scope, administrative independence, complexity, and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time Grade Determinations: In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified Supervisory Medical Support Assistant, GS-08 (1) Experience One year of creditable experience equivalent to the next lower grade (2) Knowledge, Skills, and Abilities (KSAs) In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of managing or leading patient support staff in a clinic This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations Ability to provide briefings, orientations, staff development, and training in a patient support setting Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs Assignment For all supervisory assignments the Supervisory MSA must spend 25% or more of their time providing administrative and technical supervision and perform major duties above those at the FPL that consist of significant scope, complexity, difficulty, and variety Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a VA medical inpatient, outpatient, or interdisciplinary setting Assignments at this level include but are not limited to evaluating the work of subordinate staff resolving complex problems to ensure patient services are met evaluating new products, equipment, and systems to make recommendations for improved operations identifying educational or training needs making final decisions on hiring selections evaluating performance and taking disciplinary action when necessary The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures Reference: For more information on this qualification standard, please visit The full performance level of this vacancy is GS-08 The actual grade at which an applicant may be selected for this vacancy is GS-08 Physical Requirements: See VA Directive and Handbook 5019 ]]>