Lead Medical Support Assistant

Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy Experience None Education High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education Licensure/Certification/Registration None Grandfathering Provision May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) Foreign Education To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials Physical Requirements See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements English Language Proficiency Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f) Creditable Experience To be creditable, the experience must have required the use of knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting Part-Time Experience Part-time experience is creditable according to its relationship to a full-time workweek For example, an individual employed 20 hours per week, or on a half-time basis, would receive credit for 1 full-time workweek for each 2 weeks of service Quality of Experience Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled For all assignments above the full performance level (FPL), the higher-level duties must consist of significant scope, administrative independence, complexity, and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time Grade Determinations: In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified Medical Support Assistant (Advanced), GS-07 1 Experience One year of creditable experience equivalent to the next lower grade 2 Knowledge, Skills, and Abilities (KSAs) In addition to the experience above, the candidate must demonstrate the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines Ability to provide staff development and training Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics Assignment For all Lead assignments the Lead MSA must spend at least 25% or more of their time performing lead duties The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage evaluating training records and determining training needs of MSAs to provide support across interdisciplinary settings The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources Assignments at this level include but are not limited to ensuring accurate and timely scheduling of appointments providing guidance to staff members, to include changes in policies and procedures creating and maintaining employee work schedules and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts Reference: For more information on this qualification standard, please visit The full performance level of this vacancy is GS-07 The actual grade at which an applicant may be selected for this vacancy is GS-07 Physical Requirements: See VA Directive and Handbook 5019 ]]>