Sr. Business Development Representative, Strategic Accounts

Be the one building what's next - where AI, experience and impact come together.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries moving AI from possibility to production in real-world enterprise environments every day.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 8,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What You'll Do

As a Senior Business Development Representative, you will play a key role in driving new business growth across strategic accounts in North America. You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Strategic Account Executives to execute targeted account strategies.

Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns

Identify, research, and engage key decision-makers within Strategic and Enterprise organizations

Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories

Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities

Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes

Consistently generate qualified pipeline aligned with regional revenue goals

Maintain accurate activity tracking, pipeline management, and reporting in Salesforce

Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates

What You Bring

You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers.

35 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments

Fluent in English

Proven track record in outbound prospecting and pipeline generation

Comfortable engaging mid-senior-C-level stakeholders in complex organizations

Excellent communication, organizational, and time-management skills

Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus

Incredible business acumen

Why Genesys

Join a global leader in customer experience and cloud technology

Gain experience working with some of the largest companies in the world on a team with strong market potential

Competitive compensation with performance-based incentives

Clear career progression within an outstanding sales organization

Collaborative, diverse, and inclusive team environment

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$54,700.00 - $96,300.00

Benefits:

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Working at Genesys:

AI at enterprise scale Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

A flexible-first culture Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.