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Automation-First Customer Support Lead

Obsidian Security

Obsidian Security in New York is seeking a Support Automation Manager to re-architect their support model focusing on automation rather than traditional scalability. This role involves integrating AI-driven support systems, maintaining service quality, and leading a team of engineers. The ideal candidate will have a robust technical background in SaaS and cybersecurity, with a proven record of implementing effective support solutions. The position offers competitive compensation including equity, healthcare benefits, and flexible paid time off. #J-18808-Ljbffr Obsidian Security

Vacancy posted 3 days ago
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