Automation-First Customer Support Lead
Obsidian Security
Obsidian Security in New York is seeking a Support Automation Manager to re-architect their support model focusing on automation rather than traditional scalability. This role involves integrating AI-driven support systems, maintaining service quality, and leading a team of engineers. The ideal candidate will have a robust technical background in SaaS and cybersecurity, with a proven record of implementing effective support solutions. The position offers competitive compensation including equity, healthcare benefits, and flexible paid time off. #J-18808-Ljbffr Obsidian Security
- ...and product experience. Role Overview We're looking for a Customer Support Lead to build and run Fun's end‑user support function from the ground... ...and compliance operations to trust & safety and AI‑driven automation. The ideal candidate has built a CX or support function at...SuggestedLive inWork from homeMonday to ThursdayShift work
- ...Fanatics Live, TikTok Shop, and now SwishX, our first-party digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support... ...You ship constantly AI-first: If it can be automated, you automate it In-office energy: Culture...SuggestedWork at office
$135k - $175k
...The role Candid Health is seeking a Customer Support Lead to enable our Support team as we continue... ...start with a strong IC focus for the first 6 months of your Candid tenure to become... ...passionate about using technology and automation to solve complex problems and improve...SuggestedWork at officeFlexible hours- ...delivering results that scale and support that never sleeps. More... ...and let’s build the future of customer experience together. Welcome... ...next. The Role The Team Lead will oversee and coordinate... ...home ~ Be part of a people-first, values-driven organization...SuggestedPermanent employmentFull timeRemote workWork from homeShift work
- ...reflects the company’s commitment to hiring and supporting active‑duty and veteran employees. Responsibilities As a Customer Support Lead, you will manage multi‑tier service desk... ..., and III service desk performance across First Call Resolution (FCR), Customer...SuggestedContract workFor contractorsWork at office
- Arya Health is seeking a Founding Customer Support Specialist who will be the first point of contact for customers, helping them navigate our healthcare AI platform, troubleshoot issues, and document patterns to inform product and customer success. You will own multi‑channel...
$60k - $80k
A leading customer support provider is seeking a Customer Support Manager to lead a remote team across the United States. This role involves managing daily operations, developing team members, and ensuring top-notch customer service. With 5+ years of customer support experience...Remote job- Customer Success & Support Lead, Medical Devices Our client is a leader in AI‑enhanced solutions for the gastroenterology space. They are in the midst of a commercial expansion period and looking for a Global Customer Success & Support Lead who will build and lead a high...Full time
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- Monmouth Cards is seeking a Customer Support Associate to oversee our customer service function across remote and hybrid setups. You will support customers via phone, email, and messaging platforms, de-escalate cases, and ensure timely resolutions while collaborating with...Remote job
- AxisCare seeks a Customer Support Manager to lead a team of 8-10 specialists and partner with Product and Engineering to drive continuous improvement... ..., KPI ownership, talent development, and scalable automation. Remote-friendly with competitive compensation and comprehensive...Remote job
- Coberon Chronos is seeking a Global Customer Success & Support Lead in the medical devices space. The role focuses on building a high‑performing, international team and delivering exceptional service to healthcare clients worldwide. You will drive the global CS strategy...Worldwide
$110k - $120k
...the Role We’re looking for a strategic and hands-on Customer Support Lead to be our first dedicated hire in Support. You’ll own the design and execution... .... ~ Familiarity with modern support tools, CRMs, and automation. ~ Exceptional communication and collaboration skills...Work at office3 days per week- ...foundational challenges required to automate ingest, transformation,... ...automation, workflows, and AI-first experiences, we're empowering... ...market fit and a growing base of customers who love our product —... ...to read "CS": Implementation Lead, Chief of Staff, PM owning a customer...
$165k
## Customer Success LeadApplylocations: New Yorktime type: Full timeposted... ...making through advanced analytics, automation, and data science.We are looking for a Lead/Principal, RGM Customer Success... ...Science frameworks to drive the first level of discussion with the client...Hourly payFull timeLocal area$33k - $55k
...‑listed companies to rely on automation for manual data entry. We’re... ...a high‑performance team from leading tech and accounting firms, and... ...expanding fast. Your work as Customer Success Lead will help sustain... .... Operationalize customer support: create and continuously improve...$25 - $30 per hour
A healthcare innovation company is seeking a Customer Support Supervisor to lead its remote support team. This role involves coaching frontline specialists, managing operational schedules, and ensuring high-quality customer interactions across various channels. Ideal candidates...Remote job- Videospan is hiring its first Customer Success Lead for a remote-first role in the United States. You will design onboarding, adoption, and retention programs from the ground up and be the voice of the customer inside the company. You'll collaborate with product, engineering...Remote job
- ...healthcare - intelligent agents that automate the busywork of scheduling,... ...on patients, not paperwork. As the Customer AI Strategy & Success Lead - Enterprise, you'll own relationships... ...success metrics. You have drafted the first AI Success Roadmap for one customer...
$60k - $70k
...Strategies is seeking a proactive Onboarding & Support Specialist to join the Customer Success team. This role involves leading virtual onboarding sessions and ensuring... ...successfully adopt the Carrot platform while providing first-line support. The ideal candidate should have...Remote job- ...Customer Success Lead Supports Operations. Delivers Concierge-Level Client Experiences Department: Customer Success Reports To: Head of Customer Success... ...responses, proactive assistance, and a strong customer-first mindset. What We’re Looking For Experience: 5-10 years in...Full timeLocal areaRemote work
- ...Spanish/English Associate to join a leading foodservice company and grow... ...strong relationships with key customers, processing orders, promoting USFoods.com, and supporting Territory Managers. The... ...accurate information and drive #J-18808-Ljbffr Local First ArizonaLocal area
- ...Maintouch builds AI agents to automate the trillion-dollar marketing... ...us? You’ll help build the customer function for what we believe... ...experience end-to-end. Onboarding, support, education, risk, feedback,... ...faster. Especially around first content, publishing, AI visibility...Immediate startRemote work
$85k - $120k
...GovTech company is seeking a Manager - Customer Success to lead their team and drive customer... ...strategies, enhance efficiencies through automation, and build strong client relationships... ...including health insurance and a remote-first work culture. #J-18808-Ljbffr School ResultRemote job- ...inquiries/correspondence from internal/external customers. Quality / Productivity Assurance:... ...for all customer service to ensure first contact resolution. Identify and appropriately... ...Mentor Associates: Ability to facilitate/lead teams in order to reach a positive...Flexible hoursNight shift
$70k - $110k
...and serve some of the leading U.S. based executive search firms. Our customers are operators; they make... ...founders have been handling support directly. We have hit... ...something breaks, your first instinct is to figure... ...a doc, a macro, or an automation. You are comfortable using...Remote work- Stripe’s Customer Success Managers are responsible for the complete post‑sales lifecycle of a Stripe user, and through your partnership... ...will derive maximum value from Stripe’s Revenue and Finance Automation (RFA) product suite. Few roles provide such a direct impact on...
$96.22k - $120.61k
...what we do, and how we do it: Our customers love the product, provide valuable feedback... ...working on? As the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience. Your first priority will be to hit consistent...Remote jobTemporary workFor contractors$81.79k - $102.52k
.... We hire based on timezones, not countries. Responsibilities As the Customer Advocate Lead, you will lead and empower our US support team to deliver an exceptional customer experience. Your first priority will be to hit consistent response times. We have a solid foundation...Remote jobTemporary work- Asana is seeking an experienced marketer to own customer advocacy programs, focusing on turning advocates into scalable inputs for marketing strategies. This role includes developing strategic customer relationships and managing the Work Innovation Awards. The ideal candidate...Work at office
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