Senior Manager, Remote Customer Support & Operations
Cengage Group
Wilmington, DE
- Remote job
Cengage Group in Wilmington, Delaware is looking for a Senior Manager, Customer Support to oversee their ed2go customer support team. This role involves managing daily operations for over 130,000 online learners annually in a fully remote setting. The ideal candidate should have strong call center leadership experience, be customer-focused, and able to support a team in a fast-paced environment. Responsibilities include managing service levels, ensuring quality support, and mentoring team members. #J-18808-Ljbffr Cengage Group
Vacancy posted 1 day ago
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