Application Support Analyst

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking.

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Job Title: Application Production Support Analyst
Location: Montreal, QC H3A 2A6
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

• The APS Analyst ( Analyst ) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio.
• Such tasks include change, user request, incident, and problem management for the department.
• As required, functional support and user setup may be performed.
• The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
• Assist the user community to resolve technical issues.
• Coverage during weekend and off-hours are on an "as needed" basis.
• The position will be required to work off normal working hours.

Level 1 and 2 Support:

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management:

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects:

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects.

The strengths and skills that will help you succeed:

TRAINING AND OCCUPATIONAL EXPERIENCE:

• Support role experience required (>5 years experience)
• Experience in Banking / Financial sector preferred
• Knowledge Core Banking applications and/or data warehousing preferred
• DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS:

• Strong database skills (Oracle, MS SQL)
• Unix/Linux hands on experience with knowledge of day-to-day commands
• Scripting experience (Shell, powershell, )
• Scheduling tools (Autosys)
• Monitoring tools (Sysload, Geneos)
• Collaboration Frameworks (SharePoint)
• File transfer protocols
• Prior experience in a banking environment will be an advantage

SKILLS AND BEHAVIOURS:

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge, a plus
• Project management skills, a plus

TekWissen Group is an equal opportunity employer supporting workforce diversity.