Executive Secretaries and Administrative Assistants

About US-
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Titles: Executive Secretaries and Administrative Assistants
Duration: Contract
Location: New York, NY (10007)
Shift: Mon-Fri (8am-5pm)
Pay: USD 20/hr - USD 24/hr

Position summary:
Provides administrative and operational support in a fast-paced office environment by managing incoming calls and complaint intake, preparing correspondence, processing mail and documentation, maintaining records and databases, assisting staff with filing and reporting activities, and ensuring accurate data management while supporting regulatory and program operations.


Key Responsibilities:

• Primary phone contact - respond to standard inquiries, triages and refers to respective units for response. Perform initial complaint intake from patient, caregivers, family and consumers, including entering essential information and allegations into ACTS.
• Prepare outgoing correspondence utilizing program specific templates and software (ACO and ACTS) for surveillance, complaints, Home Health Aide Training Program and miscellaneous activities.
• Receive and process mail, faxing, scanning/photocopying, emailing, and uploading documents for FOIL (Freedom of Information Law) requests, Inter and Intra-agency requests, internal needs and public distribution.
• Maintain photocopy and printer machines through preventive and ongoing mail logs; troubleshoot office computer repairs as needed
• Assist survey staff with proper storage and filing of survey documentation in the designated drives and physical storage space
• Any other ad hoc requests needed by office or survey staff
• Orient other support staff if needed
• Candidates should be dependable, detail-oriented, and highly motivated individuals able to work in a fast-paced, high-volume office environment. The successful candidate should be willing and able to multitask and move from assignment to assignment as deadlines and priorities change.
• Have knowledge of office administration and management; proper grammar, punctuation and spelling; business communications and ability to take notes is necessary.

Minimum qualifications:

• High school diploma (or equivalent),
• Two-year minimum experience working in a professional office setting,
• Excellent working knowledge of Microsoft Office (specifically Word, SharePoint and Excel),
• Ability to enter data into, and extract data from, electronic databases,
• Ability to work independently and on a team with different personalities,
• Ability to handle multiple, shifting priorities,
• Good organizational skills, including an ability to organize information into reports

Preferred qualifications:

• Familiarity with health care facility surveillance and complaint incidents and investigation correspondence and reporting
• Familiarity and knowledge of the ASPEN System, ACTS and ACO systems
• Familiarity responding to Freedom of Information Law requests
• Prior experience working within the NYS Department of Health Division of Home and Community Based Services program

Skills:

• Excel
• Word
• Outlook

Application Process
Resume Review
Initial discussion
Video Screening
Client Interview

Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.
Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.