Technical Account Manager Enzymes

Job Description

Our client, a renowned company that provides Enzymes to the Ethanol industry, has a need for multiple REMOTE Technical Account Managers throughout the Midwest.

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RESPONSIBILITIES

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• Provide world class technical service and support to Ethanol customers for products and related services.
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• Be able to diagnose and resolve technical process issues involving fermentation, enzymes, optimization, and troubleshooting activities.
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• Must be willing to learn or have the skills already to properly and effectively use JMP analytical software systems when preparing data and presentations for customers and team.
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• Lead and prepare plant reviews for customers and be able to properly convey issues, suggestions and benefits.
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• Work closely with the Regional Sales Managers and Regional Technical Manager to coordinate technical support at customer sites.
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• A working technical and application knowledge of product lines including enzymes and yeast.
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GENERAL DUTIES/TASKS:

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• Responsible for maintaining all technical support activity for Ethanol customers within the assigned region.
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• Work closely with the Regional Sales Manager and Regional Technical Manager to support the development of new business within the assigned region to achieve profitable growth.
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• Research and review accounts for accuracy; prepare reports and process customer requests; compile customer data; verify the status of customer satisfaction with customers; have ownership of all Technical actions and responsibilities at assigned accounts.
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• Diagnose and resolve customer technical process issues involving fermentation, enzymes, optimization, and troubleshooting activities.
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• Stay current with product and industry information, communicate all changes and updates with all team members as necessary and or needed to provide world class customer service.
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• Demonstrate courteous and cooperative behavior when interacting with customers, peers, the public and Management staff; maintains confidentiality of work-related issues and proprietary information.
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• Follow up on all assigned projects as assigned by VP of Sales & Marketing and/or the R&D Director.
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• Complete and submit all assigned internal documentation, including customer visit reports, competitive activity reports and others as assigned by management.
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QUALIFICATIONS

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• Bachelor’s degree in science or engineering. Microbiology or related discipline (biology, biochemistry, analytical chemistry. chemical engineering, etc…)preferred.
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• Actively report and record information on customer interaction (CRM) as well as monthly performance metrics.
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• Ability to travel, expectation is approximately 30-40%.
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