Surgical Scheduler

Surgical Scheduling Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Reliant has an immediate opening for a Surgical Scheduling Coordinator to join our team. The Surgical Scheduling Coordinator is responsible for the completion of efficient and accurate surgical scheduling for our General Surgery and Urology departments. Regular and reliable attendance is required, and you will be functioning independently while setting priorities according to procedure date and health system requirements.

Schedule: (Full-Time, 38.75 hours) Monday through Friday, between the hours of 8:00 am to 5:00pm (schedule will be determined by practice manager upon hire)

Location: 123 Summer Street Ste 210 Worcester, MA 01608

Primary Responsibilities:

• Coordinates all patient appointments at multiple facilities as required
• Works with supervisors or others to develop enterprise-wide patient scheduling for testing, treatment, Pre-Admission Testing, surgery, physician referrals and teaching
• Schedules for any additional appointments that may be required due to abnormalities found in the original series of tests
• Works with staff in Pre-Admission Testing to maximize available appointments, accommodating patient requests whenever possible
• Coordinates bookings daily with the Operating Room and effectively works with surgery staff and physicians to resolve scheduling discrepancies
• Contacts all scheduled patients via patient letter or other means, with complete documentation of all appointments, preparatory instructions, and directions
• Maintains appointment log as necessary
• Coordinates with other physicians' offices and hospital personnel when there is a request for surgical assistance with a case, canceling office hours to perform surgery, special equipment or x-ray films in the operating room
• Verifies patient's demographic and insurance information
• Pre-registers patients obtaining complete financial and demographic information and enter all information into computers in a timely and accurate manner
• Verifies all insurance cards, documenting eligibility status
• Notify physicians and/or patients whenever an insurance company denies admission
• Effectively work with physicians and insurance companies to resolve problems. If patient has FCHP, ensure procedure is scheduled at the appropriate facility
• Collaborate with Referral Management when authorization is required
• Provides insurance companies with information and/or reports required to authorize procedures
• Ensures second opinion has been obtained when required
• Ensure patients have signed all necessary forms in the required time frame
• Provides the facility where procedure will take place with prior approval/authorization numbers
• Advises physicians of insurance requirements and acts as a liaison between the physician, patient and insurance company
• Coordinates and processes all pre-admission activities
• Files physician orders, consents, histories and physicals appropriately and indicates receipt of same
• Retrieves filed patient information and places in patient's charts
• Ensure test results and packet information is complete
• Receives and routes incoming telephone calls. Answers the telephone in a courteous and professional manner, identifying self and department. Routes incoming calls to appropriate employees in a professional manner. Maintains a complete and accurate message log to ensure appropriate routing of messages
• Comply with health and safety requirements and with regulatory agencies such as DPH, etc.
• Comply with established departmental policies, procedures, and objectives
• Enhance professional growth and development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences, and seminars as required or directed
• Performs other similar and related duties as required or directed
• Regular, reliable and predictable attendance is required
• Functions independently and sets priorities according to procedure date and health system requirements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Intermediate level of proficiency with a variety of software products such as Microsoft Word, Outlook, etc.

Preferred Qualifications:

• Previous scheduling experience

Soft Skills :

• Excellent organizational, communication and interpersonal skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.