Senior WFM Lead — Forecasting, Scheduling & Remote Ops
Socket.dev
Cranford, NJ
- Remote job
Renewal by Andersen in the United States is seeking a Workforce Manager to own forecasting, scheduling, and staffing for a predominantly remote inside sales operation of about 200 agents across two sites. You’ll tune Verint, manage a small WFM team, and ensure coverage for a seven‑day operation. You’ll lead two WFM analysts, own intraday staffing decisions, publish weekly adherence reports, and partner with leaders to optimize staffing to lead flow and service levels. #J-18808-Ljbffr Socket.dev
Vacancy posted 3 days ago
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