Account Lead

Job Title

Essential Job Functions

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Guides work: May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
• Responsible for managing the client reports and assuring accuracy
• Ability to drive a forklift and become certified by Crane Worldwide
• Plans transportation routing, booking and freight storage
• Operates, navigates, and trains CWW Employees on transportation systems, processes, and procedures
• Works directly with the operational staff, leadership, and client's staff to understand business requirements, and how to implement new processes to accomplish mutual goals.
• Other duties as assigned

Other Skills & Abilities

• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem solving skills
• Works well in a team environment

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Be able to lift 50 lbs
• Ability to drive a forklift and become certified by Crane Worldwide

Education & Experience

• High school diploma or GED required. Bachelor's degree preferred
• Minimum 3 to 5 years' experience or combination experience and education

Certifications and Licenses

• Professional certification may be required in some areas.

Why Should You Work for Crane?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.