Service Specialist

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at Under general supervision, the Student Services Specialist collaborates with team members in recruitment, enrollment, testing, and retention for various programs and represents MATC processing high volume admissions applications at high schools and community organizations. Work is diversified requiring knowledge of student services and the use of judgment, analysis and decision making within established procedures. Supervision received is general in nature using established policies and general objectives occasionally referring to supervisor for policy clarification or interpretation; works with other professionals in a teamwork approach. Communication is continuous between the division, school partners, specialized agencies, and community organizations. Advises current and prospective students with academic decisions; career development; assesses provides support service options to address personal, family and social issues. Advises students with class selection; assesses test scores; reviews transcript and program plans; registers students in alignment with course availability; provides entry options, curriculum, academic and performance preparation. Verifies student compliance of State CBC requirements; submits background check results and state forms to hospitals and child care centers; completes manual and online clinical placement; proactively supports student’s charge removal for no convictions; processes State Challenge forms, Rehabilitation Review, and Pardon and Expungement. Explains career sheets and/or program information to applicants; may serve as language interpreter to assure understanding of program requirements and career pathway options at MATC. Advises students about program course availability, program changes and availability. Ensures delivery of excellent customer service, including face-to-face, telephone, electronic, and print transactions. Identifies students in need of career planning, special needs, and counseling; refers applicants to appropriate MATC support services and/or community-based organizations/agencies. Provides information about services available to students at MATC; collaborates with admissions, counselors and other professional personnel to monitor referrals and progress. Provides individual and workshop format information on interviewing and job searching. Acts as liaison with community-based organizations/agencies to recruit disadvantaged and minority students. Collaborates with division leaders to ensure delivery of academic advising and career services to current students and graduates. Collaborates with new student orientations at MATC; represents MATC at high school orientations and/or functions; provides tours of MATC campuses to prospective student groups. Assists in devising and developing student services procedures; generates and maintains student services reports. Represents MATC at advisory boards, public, private, and business committees in the community. Serves as student group advisor. Participates in workshops; in-service trainings; student service's instructional and college steering or success committees; advisory boards; sub-committees or educational activities as assigned. Performs other related duties as required for the efficient operations of the division. Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures. Education/Experience Associate degree in Education, Behavioral Sciences, Business, or Marketing with at least three (3) years of related experience Preferred Experience Bachelor's degree in Education, Behavioral Sciences, Business, or Marketing with at least one (1) year of related experience Related experience includes: Occupational experience in the area of recruitment (student or employment) or direct sales and marketing Preferred License/Certification: CPR/First Aid Certification. Knowledge, Skills & Abilities Knowledge of general entry admissions and enrollment procedures. Knowledge of programs and transfer credit applications. General knowledge of community based organizations/agencies structure and services. Working knowledge of marketing principles to guide behavior and decisions. Excellent organizing skills with an ability to prioritize and manage multiple tasks and a variety of demands including coordination of events with multiple teams. Ability to communicate effectively through both oral and written means while projecting an image of high professionalism. Must possess a high caliber of customer services skills in order to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public. Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment. Demonstrated ability to create, structure, and deliver public presentations to a variety of groups. Self-starter with the ability to work independently, and as a team member. Ability to access and disseminate information using computers and proficient knowledge of Microsoft Office Suite including Excel, PowerPoint and Word. Ability to work flexible hours to include evenings and weekends as necessary. Ability to possess a valid Wisconsin driver's license, vehicle, and proof of auto insurance. Start Date This position supports the Community Education Division and is available to start as soon as possible. Hours This position requires 19 hours per week, 100% on site/in person at our downtown Milwaukee Campus. The standard schedule is Monday through Friday, generally between the hours of 8:00am - 4:30pm. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited. Salary Information Hourly rate is listed to the midpoint of the range and placement is determined based on years of experience, internal salary equity, and a review of the applicant's employment and educational background as listed on the fully completed job application. Application Materials & Requirements To be considered for this position, all applicants (both internal and external) must submit a thoroughly complete application. An incomplete application will not be considered or reviewed. EEO Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at View phone number on click.appcast.io (Wisconsin Relay System: 711) or email View email address on click.appcast.io #J-18808-Ljbffr