Office Manager (Urgent Care)

Job Description Job Description Voted Best Urgent Care in Orange County! Marque Urgent Care is growing, and we are seeking a dedicated Clinical Office Manager to lead our team at our Lake Forest location. If you are a dynamic, organized, and compassionate leader with experience in medical office management and a background as a Medical Assistant (MA) or in healthcare, we want to hear from you. About Marque Urgent Care At Marque Urgent Care, we take pride in delivering exceptional, friendly, and efficient patient care. We have a collaborative and supportive team environment, where patient satisfaction and employee well-being are our top priorities. Our clinics are modern, fast-paced, and focused on providing high-quality medical care without the long wait times of an ER. What You’ll Do As the Clinic Office Manager, you’ll play a critical role in ensuring the smooth daily operations of the clinic while fostering a positive and productive work environment for staff and providers. Your Daily Responsibilities Will Include: Team Leadership & Management Supervise, train, and support front office and clinical staff Foster a culture of teamwork, professionalism, and excellent customer service Monitor staff schedules and coordinate coverage to ensure efficient workflow Clinic Operations & Patient Experience Ensure the clinic runs efficiently and meets performance benchmarks Oversee patient check-in/check-out process and optimize wait times Resolve patient concerns and escalate issues as needed Maintain compliance with health and safety regulations Administrative & Financial Responsibilities Manage clinic budgets, including inventory, supplies, and payroll coordination Assist with billing inquiries and insurance verifications Ensure medical records and compliance documentation are accurately maintained Provider & Staff Coordination Act as a liaison between providers, medical staff, and administration Support provider needs, ensuring they have the necessary resources to deliver excellent care Monitor and maintain equipment and clinic supplies What We’re Looking For Medical Assistant (MA) certification, LVN, or a background in healthcare 2+ years of experience in medical office management or supervisory healthcare roles Strong leadership, communication, and problem-solving skills Ability to multitask in a fast-paced clinical environment Knowledge of medical terminology, insurance processes, and patient care workflows Why Join Marque Urgent Care? - A Supportive Team Environment – We believe in teamwork, mentorship, and professional growth. - Competitive Pay & Benefits – Including health insurance, PTO, and more! - Fast-Paced, Rewarding Work – Make a real difference in patients' lives every day. - A Company That Cares – We prioritize patient care and employee well-being. If you’re an experienced healthcare leader looking to make a difference with the top-rated urgent care in the area, apply today! Company Description Since opening in 2010, we have achieved an excellent reputation, including being voted by our communities and staff year after year as the Best Medical Group and Top Workplaces USA in Healthcare, Innovation, and Purpose & Values. Our patients expect excellence, and our team works together to ensure they receive it. We have a history of giving back to our local communities and schools. Marque is proud to lend financial support to several community services and organizations, but when it comes to community involvement; our team truly makes the difference. Through the relationships that bloom between our employees and community organizations, we can see the impact of our commitment. By encouraging a positive and passionate spirit of working together as a team, we strive to make a real difference. Since customer service is at the core of everything we do, the most important attribute you can have is a great attitude. To stay on a career path with us, you must bring a great attitude, a sense of humor, and a smile to work daily and always positively interact with others. We look forward to meeting you! Why Work Here? People join Marque because they want to be part of a company that is dedicated to the betterment of its employees, and who strives to be the best in the business. We allow our team the flexibility to do their best without the unnecessary constraints of administrative bogdowns. Our team of clinicians treat each other like family, and we allow our clinicians to contribute their unique skills and ideas to help grow our company. We offer a great work/life balance, and many of our clinicians have been here since our founding in 2010. We are an innovative company that strives to incorporate new technology and processes to make the patient experience better, and we offer our clinicians the opportunity to learn new skills in specialty services such as virtual medicine, pediatrics, concussion management, and chronic care management. We even have a large workplace wellness service line that cares for hundreds of employer groups in our area. Our clinicians tell us that Marque is the best company they have worked for, and we believe that’s because they are contributing to our culture of excellence. Our Irvine-based back-office operations support our clinical practice and our medical team so that our clinicians can focus on delivering high-quality medical care without the stress of take-home work on mundane paperwork tasks. We do weekly clinical calls for education and quality review, quarterly meetings for operational topics, and holiday events to celebrate our employees. We are not your normal urgent care group, we are Marque and we want you to join our family! Company Description Since opening in 2010, we have achieved an excellent reputation, including being voted by our communities and staff year after year as the Best Medical Group and Top Workplaces USA in Healthcare, Innovation, and Purpose & Values. Our patients expect excellence, and our team works together to ensure they receive it.\r\n\r\nWe have a history of giving back to our local communities and schools. Marque is proud to lend financial support to several community services and organizations, but when it comes to community involvement; our team truly makes the difference. Through the relationships that bloom between our employees and community organizations, we can see the impact of our commitment. By encouraging a positive and passionate spirit of working together as a team, we strive to make a real difference.\r\n\r\nSince customer service is at the core of everything we do, the most important attribute you can have is a great attitude. To stay on a career path with us, you must bring a great attitude, a sense of humor, and a smile to work daily and always positively interact with others. We look forward to meeting you!\r\n\r\nWhy Work Here?\r\nPeople join Marque because they want to be part of a company that is dedicated to the betterment of its employees, and who strives to be the best in the business. We allow our team the flexibility to do their best without the unnecessary constraints of administrative bogdowns.\r\n\r\nOur team of clinicians treat each other like family, and we allow our clinicians to contribute their unique skills and ideas to help grow our company. We offer a great work/life balance, and many of our clinicians have been here since our founding in 2010. We are an innovative company that strives to incorporate new technology and processes to make the patient experience better, and we offer our clinicians the opportunity to learn new skills in specialty services such as virtual medicine, pediatrics, concussion management, and chronic care management. We even have a large workplace wellness service line that cares for hundreds of employer groups in our area.\r\n\r\nOur clinicians tell us that Marque is the best company they have worked for, and we believe that’s because they are contributing to our culture of excellence. Our Irvine-based back-office operations support our clinical practice and our medical team so that our clinicians can focus on delivering high-quality medical care without the stress of take-home work on mundane paperwork tasks. We do weekly clinical calls for education and quality review, quarterly meetings for operational topics, and holiday events to celebrate our employees. We are not your normal urgent care group, we are Marque and we want you to join our family!