Office Manager

About the Job

Position Summary:

The Dental Office Manager is responsible for overseeing the daily operations of dental practices, ensuring efficiency, team performance, and an exceptional patient experience. This role provides leadership to both administrative and clinical support teams while maintaining high standards in operations, compliance, and patient care.

This position also supports the broader organization by assisting with training and coverage at other locations as needed.

Compensation & Classification:

• Pay Range: $26-$30/hour (based on experience).
• Classification: Non-Exempt.
• Schedule: Full-time.
• Workdays: Monday-Friday, some Saturdays (additional based on need).
• Overtime: Paid in accordance with California law (if non-exempt).
• Benefits: Eligible for Medical/Dental/Vision, 401k, PTO/Sick time.
• Location: Placentia, Garden Grove, Tustin, Cerritos, Lake Forest, Long Beach, Costa Mesa.

Key Responsibilities:

Operations Management:

• Oversee daily operations of the assigned office.
• Ensure efficient scheduling, patient flow, and provider productivity.
• Be accountable for key performance indicators (KPIs) including production, collections, case acceptance, and team and patient metrics.

Team Leadership:

• Lead, train, and develop front and back office team members.
• Foster a positive, accountable, team-oriented, and professional work environment.
• Conduct performance evaluations and implement improvement plans when necessary.

Patient Experience:

• Ensure the highest level of customer service and patient satisfaction.
• Proactively address and resolve escalated patient concerns in a timely and professional manner.

Financial & Administrative Oversight:

• Oversee billing, insurance processes, and accounts receivable.
• Ensure accuracy in documentation and financial reporting.
• Support achievement of office financial goals.

Compliance:

• Maintain compliance with HIPAA, OSHA, and California labor laws.
• Ensure adherence to company policies, procedures, and regulatory requirements.

Additional Coverage & Training Support:

• Provide coverage at other office locations as needed.
• Assist with onboarding and training of new and existing team members across locations.
• Support the implementation of company-wide systems, processes, and best practices.

Travel Requirements (California-Compliant):

• Primary work location will be assigned based on business needs.
• Occasional travel to other company locations may be required for training and operational support.
• Travel between work locations during the workday will be reimbursed in accordance with California Labor Code §2802 and company policy.
• Reliable transportation and valid driver's license required.

Qualifications:

• Minimum 2-3 years of dental office management experience.
• Strong understanding of dental operations, scheduling, and insurance workflows.
• Proven leadership and team management skills.
• Experience with dental software (e.g., Open Dental) preferred.
• Strong organizational, problem-solving, positive attitude, and communication skills.

Work Environment & Physical Requirements:

• Fast-paced dental office setting.
• Combination of administrative and active floor management.
• Ability to stand, walk, and move throughout the office for extended periods.

This position is at-will and may be terminated at any time, with or without cause or notice, in accordance with California law. The Company provides all legally required meal and rest breaks. Equal Opportunity Employer; all qualified applicants will receive consideration without regard to protected characteristics.