Customer Account Manager

Customer Account Manager Elevator Service and Repair Seattle, WA | Office and customer sites $70,000 - $95,000 + monthly commission | Full benefits Our client, a leader in the elevator industry, is hiring a Customer Account Manager to grow its service and repair business in Seattle. This is a sales role where great customer service drives results. You will build trust, protect existing relationships, and turn customer needs into opportunities to grow the business. You will join a sales team with fresh energy and leaders ready to help you learn. Bring your curiosity and strong customer service skills, and a strong team will help you build your industry knowledge. Why this opportunity stands out Strong commission potential tied to performance, alongside a base salary and full benefits. Training and support from a team invested in helping you develop and succeed. An established customer base, opportunity pipeline, and brand presence. Career growth and a fast-paced team environment Where you'll work This role is based in the Kirkland office, with regular local travel to customer sites and projects. Expect to spend time with the team in-office and meet customers in person out in the field. What you'll do Take ownership and develop customer relationships through regular site visits, proactive communication, and dependable follow-up. Handle difficult conversations with patience and confidence. Listen to concerns, set realistic expectations, and coordinate with operations while keeping customers informed. Retain and grow service and repair accounts and reduce cancellations. Develop new business through outreach, networking, and participation in industry organizations and events. Prepare repair proposals and service contract bids using site surveys, drawings, and input from operations. Help customers plan for immediate repairs and future equipment investments. Stay organized and prioritize customer service, even when things change. Stay up to date with new elevator equipment, company offerings, and local codes to guide customers with confidence. How you'll succeed Experience in account management, sales, or a customer-facing role that involved problem-solving. Solid composure under pressure, an honest communication style, and a drive to follow through on commitments. Motivation to both grow and maintain accounts in your territory. A clear system for organizing your day and prioritizing your workload to keep customers updated and satisfied Curiosity about technical products, openness to feedback, and the ability to work both independently and with a team. Salesforce experience and the ability to read blueprints or architectural drawings are helpful. A bachelor’s degree is preferred but not required. If customers count on you to follow through, we would like to hear from you. Apply today to join a team shaping the future of vertical transportation!