VP, Field Service - Great Lakes Region

Vice President Field Service Great Lakes Region

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Charter Communications, Inc. (NASDAQ:CHTR), is a leading broadband connectivity company operating under the Spectrum brand, with services available to more than 57 million homes and businesses in 41 states. Delivered over an advanced communications network, supported by a 100% U.S.-based workforce, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice.

Spectrum's Field Operations business unit

Our Field Operations team is responsible for building, upgrading, maintaining, and connecting customers to our advanced, always on, hybrid coaxial-fiber (HFC) and fiber network.

The VP Field Service is responsible for leading efforts to provide outstanding installation and repair service to residential and business customers in the Heartland Region. The VP of Field Service oversees execution of Spectrum's strategy to ensure that customers receive timely and effective service.

Major Responsibilities

• Along with Area Vice Presidents, responsible for ensuring region meets Spectrum customer commitments, e.g., same day service, appointments within two hours, first appointment resolution
• Work with National Field Support to ensure effective and efficient distribution of work to Field Technicians (quota and routing)
• Forecast in-house and contractor resource needs to meet customer and financial demands
• Work with other business units to develop and execute Spectrum field service initiatives, including large-scale projects to install services to business customers, e.g., national retailers, hotels, hospitals, restaurant chains.
• Oversee regional relationships with field service vendors to ensure availability of resources and excellent performance.
• Lead Environmental Health and Safety for the region
• Monitor Field Service metrics and establish appropriate action plans for improvement.
• Develop regional Field Service budget with proper management of capital and operating expenses
• Select, develop and maintain excellent talent at all levels in the organization.

What You'll Bring To Spectrum

• Experience working in the cable/communication business (10+years), management of annual budget preparation and implementation (8 years), senior level management experience (10+years).
• Bachelor's degree or related field experience equivalent; field experience includes management of customer fulfillment process
• History of success in field leadership with proven ability to motivate your team

Spectrum Connects You To More

• Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands-on experience, and mentoring to advance your career.
• Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industry
• See all the ways we invest in youat work and in life.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $158,500.00 and $263,900.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.