Salesforce BA

Integration Specialist

Integration Requirements & Analysis

• Gather and document requirements for integrations between Salesforce and enterprise systems.
• Facilitate discovery sessions with business and technical teams to understand system interactions, data exchange needs, and business workflows.
• Define data flows, transformation logic, field mappings, and error-handling requirements.
• Document integration requirements including API specifications, message formats, and system dependencies.

Integration Solution Support

• Collaborate with architects and engineers to design integration solutions using technologies such as Salesforce APIs, Azure API Management (APIM), Azure Integration Services, REST and event-based integrations.
• Assist in defining integration patterns including real-time, near real-time, and batch processing models.
• Ensure integrations align with enterprise security, governance, and data management standards.

Azure & API Management Collaboration

• Support integration solutions leveraging Microsoft Azure services, including Azure API Management (APIM), Azure Functions, Azure Logic Apps, Azure Service Bus and event messaging.
• Document API interactions, endpoint behaviors, authentication requirements, and service dependencies.
• Assist in defining API contracts, request/response structures, and integration error-handling models.

AI-Assisted Development Collaboration

• Work with development teams using Copado AI Agents to generate integration plans and development recommendations.
• Validate AI-generated integration designs to ensure they align with business requirements and system architecture.
• Provide oversight and business context to guide AI-assisted solution development.

DevOps & Agile Delivery

• Support backlog refinement and prioritization for integration initiatives.
• Write clear user stories and acceptance criteria defining integration behaviors and system interactions.
• Collaborate with development teams operating within Copado DevOps CI/CD pipelines for automated build, test, and deployment processes.

Testing & Validation

• Support integration testing and validation activities.
• Develop test scenarios to ensure data integrity, system behavior, and error handling across integrated platforms.
• Coordinate User Acceptance Testing (UAT) with business stakeholders.

Documentation & Governance

• Maintain integration documentation including system architecture diagrams, data flow diagrams, API documentation, integration runbooks.
• Support change management and communication related to integration deployments.