Senior Director, Solutions Architecture

Role Description

DaVita is looking for a dynamic software General Manager to lead DaVita’s Patient Technology portfolio for End Stage Kidney Disease and Chronic Kidney Disease patients. This leader will report directly to DaVita’s VP of Digital Transformation.

Responsibilities include, but are not limited to:

• Strategy:
  • Develop a deep understanding of the business and create strategies by observing trends, data, customer feedback, and understanding the competitive environment.
  • Identify and execute on external partnerships and relationships that will advance our mission and grow our impact.
  • Understand key healthcare trends; align business to respond to or capitalize on changing needs.
  • Translate our vision into a strategic plan and lead teams to execute the plan.
  • Takes measured risks in investing resources in significant initiatives that transform organizational processes and/or practices to achieve excellence.
  • Determine the further scope of integration of various cross-functional initiatives and broker consensus among executive leaders to implement it.
  • Identify and prioritize gaps on projects; propose and implement quick-wins to demonstrate competency and generate immediate business value.
  • Balance operations of business with developing a vision for the future.
• Operations:
  • Manage business to KPIs such as physician satisfaction, user adoption, product scorecards, and feature releases.
  • Serve as the senior escalation point to ensure high levels of quality, patient satisfaction, and teammate satisfaction.
  • Manage $10-20MM investment and complete P&L develop and recommend changes to stay within approved budget objectives.
  • Partner with cross-functional operations and support leaders to drive thoughtful product enhancement and release strategies.
• Product and Software:
  • Product ownership for ~20 clinical applications which include DaVita Care Connection flagship product and supporting products used by 20,000 patients.
  • Coordinate with product directors, VP of Medical Affairs, and customers to develop and implement an IT portfolio strategy based on strategic business objectives.
  • Work with IT leaders to build anticipated technology needs while managing an active technology portfolio of prioritized business needs.
  • Leverage business acumen to identify opportunities to integrate tools into the larger strategies of DaVita and the needs of the renal community.
• Team:
  • Contribute at a senior level to the Digital Transformation Leadership Team.
  • Lead and build the culture of a cross-functional team, focused on kidney care initiatives, including Product, R&D, Operations, Sales, Legal, and Compliance.
  • Analyze complex issues and lead individuals and groups in developing and implementing successful resolution tactics.
  • Value team and understand drivers to achieve high morale.
  • Help the team navigate through a dynamic, changing environment.
  • Be a servant leader and foster an environment of trust, transparency, and quick decisions.
• Village Partnerships:
  • Build strong relationships with other leaders and teams across DaVita.
  • Partner with Village leaders to ensure business supports DaVita strategy.
  • Manage multiple constituents, needs, and priorities.
  • Evangelize the Patient Technology vision, strategy, and goals to various stakeholders and team members.
• Additional Strengths:
  • Executive presence.
  • Can explain complex problems concisely; adjusts to audience and gains confidence and buy-in.
  • Has an innovation mindset and is constantly thinking about new ways to delight the customer.
  • Facilitates cross-team discussions; drives group to ensure all ideas are represented, but steers towards action and decision.
  • Realistic on risks and roadblocks, but ambitious on ideas.
  • Positive mindset - conveys ideas and projects to teams as opportunities.

Qualifications

• BS/BA in Business Administration, Healthcare Administration, or related discipline.
• Consulting experience or MBA preferred.
• 3-5 years in Director or VP role; prior GM role preferred.
• Patient-focused software experience strongly preferred.
• Healthcare experience preferred.
• Strong business acumen with ability to influence and present to Senior Leadership.

Requirements

• Ability to Get Stuff Done (GSD) with both strategic vision and willingness to roll up sleeves to deliver.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: Variety of programs to help strong performers grow within their career and on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.