Customer Service Manager

At AeroFlow Technologies, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions. You can even find our products aboard NASA’s Space Launch System and in the F-35 fighter jets. That’s the level of quality and innovation you’ll be part of when you join our team. The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as the primary link between customers and internal teams to ensure contractual, technical, and delivery requirements are met. The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships. Responsibilities Leading and managing complex programs to customer and stakeholder satisfaction Set up and operate the governance for the program of work, including establishing goals and implementing plans to achieve goal realization Provide regular status on program progress, including creating & updating milestones and action plan implementations Motivating the team to deliver the business case and margins expected Organizing, coordinating, and directing activities for multiple projects Leading project planning and resolving conflicts across programs Managing relationships with key customer personnel Reviewing order demand and ensuring accurate input into the ERP system Supporting sales and estimating to ensure customer quote requests are met Work with planning to help meet customer delivery requirements Qualifications Minimum 5 years of customer relationship management in aerospace manufacturing. Experience in managing manufacturing processes, productivity and efficiency measurements. Experience using MRP/ERP systems. Epicor experience is a plus. Experience with aerospace customer portals. Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities. Proficiency in MS Excel. Strong problem solving and analysis skills. Strong communication/interpersonal skills. Benefits We offer a full suite of employee benefits such as medical, dental, and vision insurance; as well as paid vacation, paid personal time, and various opportunities to give back to your local community. We also strongly encourage and provide opportunities for learning and professional development. Our Learning & Development team has put together in-house training on subjects like front-line supervisor essentials, how to manage conflict in the workplace, and many others. AeroFlow Technologies is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer #J-18808-Ljbffr