Senior Account Manager

Senior Account Manager

This is a remote position. Position: Senior Account Manager Location: New York, NY (Hybrid – 3 days/week onsite) Company: Symbiotic Services (on behalf of a growing SaaS technology company)

About the Role Symbiotic Services is seeking a strategic and results-oriented Senior Account Manager for a fast-growing technology client transforming the resident experience in the multifamily housing sector. In this role, you'll manage a portfolio of enterprise clients, drive retention and expansion efforts, and serve as a trusted advisor to stakeholders across all levels. This is a high-impact, relationship-driven role that blends client success with commercial growth strategy. You'll collaborate closely with Customer Success, Product, and Implementation teams to deliver long-term value.

Key Responsibilities

• Manage a portfolio of enterprise accounts with accountability for net revenue retention and expansion.
• Build and deepen multithreaded relationships across operational and executive stakeholders.
• Use consultative selling to identify new opportunities, promote features, and align solutions with client goals.
• Develop Account Development Plans tracking usage, satisfaction, and growth strategies.
• Partner with internal teams to ensure seamless execution, adoption, and customer success.
• Lead executive business reviews and strategic sessions to showcase outcomes and value.
• Oversee renewals, contract terms, and billing alignment to drive customer lifetime value.

Qualifications

• 5+ years in B2B SaaS account management, enterprise sales, or customer success.
• Proven track record of driving upsells and renewals in complex, multi-stakeholder accounts.
• Strong communication, storytelling, and presentation skills.
• Strategic thinker with strong organizational and multitasking skills.
• Comfortable working in a dynamic, growth-focused environment.
• Preferred Experience Familiarity with PropTech, multifamily housing, or real estate SaaS.
• Experience with large third-party operators or ownership groups.
• Knowledge of CRM/project tools like Hubspot, Monday.com, or Asana.

Compensation & Perks Base salary: $110,000–$140,000 + commission + equity opportunities. Unlimited PTO and 14 paid holidays. 401(k) with company match. Medical, dental, and vision insurance (generous company contribution). Paid parental leave and life/disability insurance. Weekly lunch budget, wellness memberships, CitiBike access, and more.