Operations Coordinator

Title: Operations Coordinator

Location: Remote

Compensation: $25-35/hr

Contract: 8 Months

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.


Summary


The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms. To be considered for this role, candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity, and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment. This role is work from home opportunity.

RESPONSIBILITIES


Up to 80% of the time


Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact


Respond to inbound partner inquiries about product features, bugs, etc.


Troubleshoot complex issues and translate pain points to effectively resolve issues


Spot trends in partner issues and communicate feedback to cross-functional teams


Operationalize processes to improve partner experience


Up to 20% of the time


Improve our support workflows around issue resolution and product insights


Develop product and issue specialization to improve the quality of support


Help build and maintain a central knowledge base


Train new employees on current workflows, standard processes, and internal tool

Qualifications

MINIMUM QUALIFICATIONS


2+ years of experience in operations, customer support, technical support, or account/partner management Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.


Experience using Excel and/or basic data & insights tools


Adept at navigating complex and ambiguous situations


Excellent written and verbal communication skills


Strong attention to detail


Proactiveness, adaptability, learning mindset


Fluency in English in a business environment


As part of a global team, candidates may occasionally need to accommodate meetings outside of the traditional working hours to drive cross-regional collaboration.


In such cases, the worker will be able to adjust their schedule to start earlier/later in order to maintain the standard 8 hours of work daily.

PREFERRED QUALIFICATIONS


Experience in the media industry, support or operations


Experience with APIs


About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.


INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.


26-155975