Administrative Assistant

Estimating Specialist

Servpro of Marietta West, South Atlanta, East Cobb, and Bartow County is hiring! As an Estimating Specialist, you will be responsible for completing estimates, maintaining documentation for customers and clients, and providing exceptional customer service. In this entry-level role with room for growth, you'll make a real difference each day, with little to no prior experience requiredall training will be provided. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened"! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with ample opportunity to learn and grow.

Job Responsibilities:

• Answer phones, provide customer service, and maintain log of all calls: Always respond to customers in a courteous and professional manner. Provide information as needed, and direct calls for appropriate assistance. Maintain clear and concise records of all calls.
• Manage Work-In-Progress (WIP) Board: Ensure all staff are updated on daily changes to job status and schedule.
• Complete FNOL Documentation: Verify all customers, source, and loss data is properly entered into Servpro Databases.
• Prepare job paperwork for job crew: Ensure they have all necessary information at loss site.
• Enter Estimates: Convert scope from Drybook into electronic estimate. Verify all information is accurate to what was completed on job site.
• Job File Documentation: Ensure job files are accurate and contain all required documents.
• Communications: Ensure daily progress of jobs and pertinent job data is captured as it happens.
• Maintain National Accounts Compliance: Ensure all required file uploads and job file audits are compliant and communicate issues to management and owners.
• Maintain File Systems: Keep appropriate files and paperwork easily accessible. Ensure all paper files are correctly completed and stored in the appropriate areas.
• Manage outgoing and incoming calls and emails: Ensure all correspondence is handled timely, professionally, and accurately. Maintain clear records of all communications.
• Review and Document updated Bulletins: Ensure bulletins are documented and communicated to all necessary parties.

Job Requirements:

• Excellent interpersonal and customer service skills.
• Ability to handle potentially demanding situations and customers.
• Clear and professional communication skills via phone and email.
• Able to work alone with minimal supervision.
• Ability to learn new software, including Xactimate.
• Ability to successfully complete a background check subject to applicable laws.
• Minimum high school diploma or GED.

Skills/Physical Demands/Competencies:

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Compensation: $16.00 - $19.00 per hour