Counseling Center Front Office

Job Description

Job Description

​​​​​​ Position Type: Part-Time (30 hours/week)
Location: Counseling Center
Benefits: Yes

Position Overview

We are seeking a compassionate, organized, and dependable Front Office Staff Member to support the daily operations of our counseling center. This role is often the first point of contact for clients and plays a critical role in creating a welcoming, respectful, and professional environment. The ideal candidate values confidentiality, has strong communication skills, and is comfortable working in a mental health setting.

Key Responsibilities

• Greet clients warmly and provide a supportive, professional first impression

• Answer phones, respond to inquiries, and manage voicemails in a timely manner

• Schedule, reschedule, and confirm client appointments

• Manage client check-in/check-out and collect payments as needed

• Verify insurance information and assist with basic billing or administrative tasks

• Maintain accurate client records in the electronic health record system (e.g., SimplePractice)

• Support clinicians with administrative needs as appropriate

• Maintain front office organization, cleanliness, and office supplies

• Uphold HIPAA compliance and strict confidentiality at all times

• Assist with general office operations and special projects as needed

Qualifications

• High school diploma or equivalent required; college coursework preferred

• Prior front office, medical office, or mental health office experience preferred

• Strong organizational and multitasking skills

• Excellent verbal and written communication skills

• Comfortable using computers, scheduling software, and basic office technology

• Ability to handle sensitive information with professionalism and discretion

• Calm, empathetic demeanor and ability to work with diverse populations

Schedule

• Approximately 30 hours per week

• Daytime hours; some flexibility may be required

Benefits

• Paid time off

• Paid holidays (prorated based on hours)

• Health benefits (if applicable per center policy)

• Supportive team environment

• Opportunity to work in a meaningful, community-focused mental health setting

Work Environment

This position is based in a professional counseling center and involves regular interaction with clients seeking mental health services. Emotional intelligence, patience, and cultural sensitivity are essential.

Lōkahi Counseling Center offers compassionate, high-quality mental health care provided by outstanding therapists specializing in depression, anxiety, and trauma-informed care. We support individuals, couples, children, adolescents, and families, offering a full range of therapeutic services to meet the diverse needs of our community.

Rooted in the values of Lōkahi (balance, harmony, and connection), We are deeply committed to providing a safe, respectful, and culturally responsive space. Our therapists understand the unique experiences of Hawaiʻi’s communities, from honoring and supporting our Native Hawaiian (Kānaka Maoli) community, to serving individuals and families from our rich, local multicultural backgrounds. We also have a strong understanding of the unique challenges faced by military members and their families here in Hawaii.

Company Description

Lōkahi Counseling Center offers compassionate, high-quality mental health care provided by outstanding therapists specializing in depression, anxiety, and trauma-informed care. We support individuals, couples, children, adolescents, and families, offering a full range of therapeutic services to meet the diverse needs of our community.\r\n\r\nRooted in the values of Lōkahi (balance, harmony, and connection), We are deeply committed to providing a safe, respectful, and culturally responsive space. Our therapists understand the unique experiences of Hawaiʻi’s communities, from honoring and supporting our Native Hawaiian (Kānaka Maoli) community, to serving individuals and families from our rich, local multicultural backgrounds. We also have a strong understanding of the unique challenges faced by military members and their families here in Hawaii.