AI Solutions Manager

Role Description

As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our SMB and Mid-Market customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications.

What You’ll Do

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
• Collaborate with technical teams, including Solutions Engineering and Application Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
• Run workshops and training sessions with customers during onboarding.
• Run business reviews to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
• Proactively identify and develop new growth opportunities by analyzing customer usage and targeting high-value needs across your customer base.
• Own the full expansion and renewal sales cycle across your book of business.
• Maintain rigorous hygiene in CRM and internal tooling to support a high-performing revenue team.

Qualifications

• 2+ years of experience as a Customer Success Manager in SaaS.
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts, bonus for selling AI/ML or data infrastructure software to VP and C-suite stakeholders.
• A self-starter and customer-first mindset with the ability to thrive in limited process environments.
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
• Strong communication skills for articulating observations and fostering collaboration across teams.
• Proven ability to demo technical products and translate their value into tailored customer solutions.
• A strong team player who values collaboration and collective success.
• Bonus: Familiarity with AI/ML workflows or GenAI technologies.

Requirements

• The estimated annual salary and variable compensation for this role is between $140,000 to $175,000, plus a competitive equity package.
• Actual compensation is determined based upon a variety of job-related factors that may include: transferable work experience, skill sets, and qualifications.
• Total compensation also includes a comprehensive benefit package, including: medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and others for mental and wellness support.
• While we are a remote-first company, we have opened offices in New York City and the San Francisco Bay Area, as an option for those in those cities who wish to work in-person.
• For all other employees, there is a WFH monthly stipend to pay for co-working spaces.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Unlimited paid time off.
• Generous parental leave plan.
• Mental and wellness support.
• WFH monthly stipend for co-working spaces.