Salesforce Architect - Field Service Management

Role Description

• Lead the end-to-end architecture, design, and implementation of Salesforce Field Service Management (FSM) solutions.
• Partner with business stakeholders to gather requirements and translate them into scalable technical solutions and best practices.
• Design and oversee FSM workflows including:
  • Service Territories
  • Service Resources
  • Work Orders and Work Types
  • Scheduling and Optimization
  • Service Appointments
  • Dispatcher Console
  • Mobile Workforce Management
• Define solution architecture and technical design standards for Salesforce Service Cloud and FSM implementations.
• Provide technical leadership and mentorship to Salesforce developers, administrators, and consultants.
• Review and guide development activities, ensuring adherence to architecture standards, security requirements, and Salesforce best practices.
• Design and oversee integrations between Salesforce FSM, Service Cloud, MuleSoft, and third-party enterprise applications.
• Collaborate with development teams on Apex, Lightning Web Components (LWC), APIs, and custom solutions where required.
• Ensure scalability, performance optimization, security, and maintainability of Salesforce solutions.
• Lead solution governance, architecture reviews, and technical decision-making throughout the project lifecycle.
• Develop and maintain architecture diagrams, technical design documents, configuration guides, and implementation documentation.
• Support user adoption initiatives, training efforts, and post-deployment enhancements.
• Provide ongoing recommendations for solution optimization and continuous improvement.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of Salesforce experience, including:
  • 5+ years in Salesforce architecture or solution design roles.
  • 3+ years of hands-on Salesforce Field Service Management (FSM) experience.
• Strong expertise in Salesforce Service Cloud and Field Service Management implementations.
• Deep knowledge of FSM components including:
  • Territory Planning and Management
  • Scheduling Policies
  • Optimization Techniques
  • Dispatcher Console
  • Service Appointments with Multi-Modality Scheduling
  • Mobile Workforce Management and Mobile App Configuration
• Experience designing scalable solutions using Salesforce declarative tools including Flows and automation frameworks.
• Strong understanding of Apex, Lightning Web Components (LWC), Salesforce APIs, and integration patterns.
• Proven experience leading and mentoring Salesforce development teams.
• Strong stakeholder management, communication, and presentation skills.
• Ability to work independently and effectively within cross-functional Agile teams.
• Experience in the healthcare industry.

Company Description

Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.