Salesforce Architect

Role Description

We are looking for a strategic Lead Salesforce Architect to drive the design and execution of scalable, user-centric Salesforce solutions within Workplace Solutions. You will play a vital role in shaping the architectural roadmap for Salesforce Sales, Service, and Experience Clouds, enabling seamless interactions for customers and internal users. This role involves collaborating across multiple teams and domains to deliver resilient, secure, and innovative Salesforce platforms supporting key portals such as Dental and Absence, with a strong emphasis on Service Cloud and growing usage of Experience Cloud and Marketplace services.

Key Responsibilities

• Lead architecture design and implementation for end-to-end Salesforce solutions focused on customer experience, usability, scalability, and system reliability.
• Develop and execute the Salesforce team’s strategic roadmap within Workplace Solutions, aligning technical decisions with business priorities.
• Collaborate with business stakeholders and UX experts to map customer and user journeys; transform insights into technical enhancements.
• Architect integrations among Salesforce and other enterprise platforms, improving workflows and supporting personalized customer engagements.
• Drive innovation by exploring and applying emerging Salesforce technologies and architectural best practices.
• Actively participate in Agile Release Train (ART) events—such as PI Planning and backlog refinement—providing guidance to accelerate iterative delivery.
• Mentor engineers, analysts, and product owners on customer-centric architecture and promote a culture of continuous improvement.
• Travel to Omaha as necessary to partner directly with cross-functional teams.

Qualifications

• 5+ years of experience as an enterprise Salesforce Architect across Sales, Service, and Experience Clouds with a focus on enhancing user experience and service quality.
• Deep understanding of customer support, case management, and digital self-service frameworks within Salesforce.
• Proven ability to map and design user and customer journeys and translate them into scalable, maintainable technical architecture.
• Experience with domain-driven design, event-driven architectures, and modern API development on the Salesforce platform.
• Familiarity with operational metrics such as response time, user satisfaction, and first contact resolution.
• Effective communication skills with a track record of aligning cross-disciplinary teams around architecture and experience goals.
• Commitment to agile delivery practices, continuous learning, and fostering an inclusive team environment.
• Knowledge of the SAFe framework and Agile Release Train (ART) is preferred.

Preferred Qualifications

• Salesforce Architect or Consultant certifications.
• Experience in group benefits, insurance, or related industries.
• Familiarity with customer data platforms (CDPs), feedback mechanisms, and analytics tools.
• Hands-on experience with AWS, event streaming platforms (e.g., Kafka), and integration tools such as MuleSoft.

Requirements

• Bachelor’s Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required.

Benefits

• Competitive compensation.
• Professional development opportunities.
• Flexible work arrangements.