Business Development Representative

Business Development Center (BDC) Representative

Help customers find the right vehicle. Build relationships. Create an exceptional first impression.

At Matick Toyota, we believe buying a vehicle should be simple, transparent, and enjoyable. Before a customer ever walks through our doors, their experience begins with you.

We're looking for a motivated, energetic communicator to join our Business Development Center (BDC). This is more than answering phones. You'll be the first point of contact for customers reaching out by phone, text, email, and chat, helping answer questions, scheduling appointments, and creating the kind of experience that makes people excited to visit our dealership.

If you're organized, comfortable with technology, and genuinely enjoy helping people, we'd love to meet you.

Why Matick Toyota?

We're proud to be one of Michigan's most respected dealerships and an award-winning workplace where people enjoy coming to work.

Our team has been recognized as:

• Detroit Free Press Top Workplace
• USA TODAY Top Workplace
• One of Automotive News' Best Dealership Groups to Work For

We're committed to creating an environment where people are respected, supported, and given opportunities to grow.

What you'll do

• Respond quickly to customer inquiries by phone, text, email, online chat, and video
• Build relationships that encourage customers to visit the dealership
• Answer questions about vehicles, pricing, financing, leasing, and availability
• Schedule appointments for our sales team
• Create personalized communications that stand out from the competition
• Generate lease and purchase payment quotes using our advanced software
• Maintain accurate customer records and follow-up activities in our CRM
• Deliver a professional, friendly, and welcoming experience with every interaction

What we're looking for

We're looking for someone who enjoys helping people and thrives in a fast-paced environment.

Ideal candidates have:

• Previous automotive dealership Sales or BDC experience preferred
• Excellent written and verbal communication skills
• Strong computer and technology skills
• Comfortable creating short personalized videos for customers
• Excellent organization and multitasking abilities
• Typing speed of 50+ WPM
• Positive attitude with a competitive drive to succeed
• Professional phone presence and strong customer service skills

Schedule

• Five-day work week, no weekends

Compensation & benefits

We offer a competitive hourly wage plus a generous performance-based bonus program that rewards results and does not cap your earning potential.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Short & Long-Term Disability
• Employee Vehicle Purchase Program
• Ongoing Training and Career Development
• Positive, team-oriented culture

If you enjoy connecting with people, solving problems, and making a positive first impression, we'd love to hear from you.

Join the team that's changing how Metro Detroit buys Toyota. Apply today.