Change Manager

Change Coordinator

We are seeking a Change Coordinator to support our Network Core team, focusing on complex and high-impact network changes. This position plays a key role in coordinating, scheduling, and communicating network change activities between engineering, change management, and business partners. The ideal candidate will have a solid understanding of networking concepts (CCNA or Network+ level knowledge preferred) combined with strong organizational and project coordination skills. This is a hands-on coordination role, ensuring that network changes are planned, approved, and executed smoothly with minimal disruption.

Key Responsibilities

• Serve as the liaison between network engineers, change management, and business teams to ensure alignment and avoid conflicts.
• Support the Network Core team (10–12 engineers) in executing changes involving routing, switching, and other critical network components.
• Manage change control processes and documentation in ServiceNow and JIRA.
• Facilitate change advisory board (CAB) discussions and ensure compliance with change governance requirements.
• Participate in night and weekend change windows (typically 2 weekends per month) and coordinate during off-hours as needed.
• Communicate proactively and professionally with stakeholders, including senior leadership, to obtain approvals and provide status updates.
• Identify and mitigate potential risks or scheduling conflicts across multiple teams.
• Maintain and track change metrics and provide regular reporting to leadership.
• Build strong working relationships with engineering, business, and change management teams.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
• Coordinate and manage network infrastructure changes, including scheduling, documentation, approvals, and communication with stakeholders.
• 5+ years of experience in IT or networking environments, with exposure to change management.
• Strong understanding of networking fundamentals (routing, switching, traffic flow, etc.).
• Experience working in Agile environments and proficiency with JIRA and ServiceNow.
• Excellent organizational, communication, and relationship-building skills — both written and verbal.
• Proven ability to coordinate complex, multi-team efforts under tight timelines.
• Ability and willingness to work during overnight and weekend maintenance windows (with flexible weekday scheduling).
• Comfortable interacting with stakeholders at various levels, including managers, directors, and VPs.

Preferred Qualifications

• CCNA or CompTIA Network+ certification (or equivalent level of knowledge).
• Experience supporting large-scale enterprise network projects.
• Prior experience working with Change Advisory Boards (CAB) and structured IT change processes.

Work Schedule

• Hybrid: Approximately 2 days per week onsite.
• Change Windows: Typically 2 weekends per month (Friday night–Saturday morning or Saturday night–Sunday morning).