Patient Services Representative II

Job Description


Join a team that's shaping the future of pediatric care. Children's Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.

Overview


Schedule: Monday-Friday; 9:00 am-5:30 pm


Purpose Statement/Position Summary: We are seeking a Patient Services Representative II (PSR II) for the Outpatient Registration front office within Laboratory Services. The PSR II provides patients and families with a positive experience at CHLA by performing clerical tasks associated with patient registration, check-in/check-out procedures, answering incoming calls, scheduling and verifying appointments and completing financial clearance and authorization duties. This role serves as a key point of contact for patients and families while ensuring accurate and efficient registration and administrative support.


Laboratory Services supports a broad range of critical patient care operations across CHLA, including outpatient registration and phlebotomy services, inpatient phlebotomy, main laboratory specimen receiving, and chemistry laboratory specimen processing, including centrifugation and aliquoting of specimens received throughout the hospital. The department also coordinates send-out testing to reference laboratories such as Quest Diagnostics, Mayo Clinic Laboratories, and ARUP Laboratories. Additional responsibilities include supporting after-hours research sample processing and after-hours neonatal/perinatal registration for outside hospital laboratory specimens, ensuring timely, accurate, and high-quality laboratory services for patients and clinical teams.


Minimum Qualifications/Work Experience Required:

• One year experience in customer service, preferably in a medical front office setting.
• Basic knowledge of computers, filing and organizational skills required.
• Ability to deal effectively with the public.

Preferred:

• Bilingual English/Spanish.
• 1+ years of experience working for a large laboratory or academic institution.
• 2+ years of experience in administrative patient setting.
• 3+ years in medical office setting.
• Experience in medical terminology sufficient to understand and discuss technical aspects of pathology and laboratory medicine.

Education/Licensure/Certifications: High school diploma or GED required.

Pay Scale Information


$44,782.40-$59,696.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

About Us


CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet®-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.


Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.

CHLA is an Equal Opportunity Employer


At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.


Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.


Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.