Manager, New Business

Come join one of America's fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures. Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard. We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good. Operations Manager, Life New Business Position is located in Montpelier, Vermont, or Addison, Texas, with a relocation package offered. Please note that we do not offer visa sponsorship for this position. We are seeking a dynamic , experienced and passionate leader to join our Life New Business leadership team. This leadership position is responsible for leading and developing Case Managers while driving strong operational performance and delivering ex ceptional service for our customers and distribution partners. The Manager, New Business oversees production across multiple sites, ensuring efficient, compliant, and high-quality service delivery. The ideal candidate is a collaborative leader with strong operational expertise, financial acumen, comfortable navigating complexity, using data to make informed decisions, coaching skills, and a passion for continuous improvement and exceptional customer service. This position currently offers an onsite work schedule, with the expectation that you will be in the office four (4) days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday. The work schedule type and core days are subject to change with advance notification and manager discretion. Essential Duties and Responsibilities Lead, mentor, and develop Case Managers across multiple locations . Develop and implement team goals aligned with departmental and organizational objectives. Develop a deep understanding of how the business works and flows through the NLG ecosystem . Provide coaching, feedback, and development opportunities with a forward focused approach – building for the long-term success of the team and Company Foster a culture aligned with National Life values. Oversee production activities while maintaining high-quality customer service, quality, and compliance standards. Optimize workflows and implement process improvements. Monitor productivity and quality through audits and reporting. Partner with internal stakeholders to resolve complex issues. Provide production updates and strategic insights to leadership. Respond to escalated customer and agent inquiries. All other duties as assigned. Provid e timel y coaching, feedback and development opportunities Qualifications Bachelor's degree in Business, Operations Management, or related field. Minimum 3 years of leadership experience. 3+ years of experience in Life, Operations, Financial Services, or related fields . Strong leadership, change management, financial acumen, analytical, organizational, and communication skills. Ability to drive continuous improvement. Ability to pass a background check. Preferred Qualifications Experience leading multi-site operations. Experience implementing operational improvements. Advanced knowledge of life new business operations. Experience using operational data, performance metrics , and business insights to identify trends and drive improvements Benefits Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life ! Base Pay Range . The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additional Compensation and Benefits . The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors. Salary Pay Range $67,500 — $99,000 USD National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group. Fortune 1000 status is based on the consolidated financial results of all National Life Group companies. National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. Social Media Policy Site Disclosure and Privacy Policy National Life Group 1 National Life Dr Montpelier, VT 05604 #J-18808-Ljbffr Doist